Customer Service Representative

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

At Mitsubishi Electric Automation, Inc. (MEAU), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for ensuring timely and professional communication with our customers, resolving customer inquiries and issues efficiently, and providing exceptional customer service.

Key Responsibilities:

  • Handle customer calls, respond to inquiries, and provide product information.
  • Process customer orders, returns, and exchanges.
  • Monitor order status and expedite delivery as required.
  • Maintain accurate records of customer interactions and order status.
  • Collaborate with internal stakeholders to resolve customer issues.
  • Perform other job functions as assigned.

Requirements:

  • Bachelor's degree in Business Administration or equivalent.
  • 2-5 years' experience in customer service and sales.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in database and order entry systems (e.g. SAP).
  • Strong verbal and written communication skills (English/Spanish).


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