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Credit and Collections Specialist

hace 2 meses

Guadalajara, Jalisco, México Hireright A tiempo completo

About HireRight:

**Overview:**

HireRight is a leading provider of background check and risk management solutions for businesses. We are seeking a highly skilled Credit and Collections Coordinator to join our team.

**Responsibilities:**

• Manage a portfolio of clients, monitor, and ensure the timely recovery of accounts receivable (AR) according to our policies.

• Analyze, review, and determine the root cause of a collection issue and build relationships with internal and external stakeholders.

• Escalate on time any issues detected that impact collections.

• Report any significant past due in the AR and/or any situation that could have an impact on collections.

• Provide constant updates of account status.

• Resolve Salesforce queue and general inbox customer inquiries.

• Prioritize daily tasks and collection actions to ensure the decrease of past due balances on assigned customers' accounts.

• Conduct balances and AR reconciliations with customers in accordance with the corresponding credit policies.

• Explain standard accounts receivable related policies and procedures to internal and external stakeholders.

• Access, understand, and utilize detailed and summary level collection reports.

• Perform analysis on different detail levels to present and provide explanations to top management (aging, bad debt, top offenders).

**Qualifications:**

• High school diploma or equivalent required

• College degree preferred (Administrative)

• 3 to 5 years in collections experience

• High/proficient written and verbal communication skills in English and Chinese

• Highly organized, detail-oriented, and great follow-up and follow-through skills

• Solution oriented with a sense of urgency

• Intermediate knowledge in Excel

• Ability to thrive in a fast-paced environment with quickly changing business needs

• Ability to adhere to processes, procedures, and guidelines during the execution of tasks and assignments

• Strong confidentiality standards

• Customer service-related experience is an advantage

• D365 experience is an advantage

• Salesforce experience is an advantage

• Experience in Shared Service Center environment is an advantage

• Ability to work effectively in a multi-national, matrix organization

**What We Offer:**

• Please submit resume/CV in English.