Operational Manager, Last Mile Strategy

hace 4 semanas

Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

Last Mile Operations Manager

 

At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we aim to be the most customer-centric company on earth.

Our customers' experience is influenced significantly by how we fulfill and deliver customer orders. The goal of our Last Mile teams is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible.

Delivery Stations are at the heart of our rapidly growing Operations and Logistics network: they're where we sort and process our parcels to be dispatched.

A Last Mile Operations Manager leads a team of Process Assistants and Delivery Service Partners (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

Key responsibilities include:

  • Managing site and overseeing performance, managing support functions and external stakeholders
  • Defining site vision, building positive work culture and leading leadership routines
  • Ensuring a safe yard place for 700+ parcels daily, more than 280+ properly trained associates, and addressing associate needs so they can focus on their jobs
  • Leading change at new launches, 50,000+ deliveries for customers per day, increase customer service level and create strategies together with stakeholders in order to create a road map to be the best employer in the earth

Requirements:

This role requires to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Key Metrics:

The manager will be responsible for key metrics include, but are not limited to: Safety Metrics, On-The-Road Metrics, Under the Roof Metrics and Cost Metrics including lead Savings projects.

Leadership Routine:

The manager will participate in all leadership routines including DBR, WBR, MBR and lead the implementation of new processes and improvements (including benchmarking process standards).

A Day in the Life:

Spending lots of time on site will help you develop your team and collaborate on operational planning. This role has two sides. You'll manage and motivate a team of leaders. At the same time, you'll focus on long-term objectives. This includes creating contingency plans to keep operations running and mitigate against disruptions and driving initiatives that boost quality, safety and productivity.

Requirements:

Solid understanding/background from Last mile operations is Highly Appreciated. Solid experience using and implementing Lean Manufacturing tools is a plus. MBA or related is a requirement. Previous experience leading programs or projects End to End is highly valued.

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