Senior Operations Manager, Last Mile Delivery
hace 4 semanas
As a Senior Distribution Manager at Amazon, you will be responsible for leading a team of Process Assistants and Delivery Service Partners in the daily management of our delivery stations. Your primary goal will be to ensure a safe and efficient yard operation, handling over 700 parcels daily, while also managing a team of 280+ trained associates.
This role requires strong leadership skills, as you will be responsible for defining site vision, building a positive work culture, and leading leadership routines. You will also be responsible for ensuring a high level of customer satisfaction, managing site performance, and overseeing support functions and external stakeholders.
Key Responsibilities:
- Manage key metrics, including Safety Metrics, On-The-Road Metrics, Under the Roof Metrics, and Cost Metrics.
- Establish workflows, SLAs, and operational excellence mechanisms at the site.
- Develop and implement plans to improve CX&Q performance metrics, including Safety, Driver, Productivity, Quality, Delivery, and Cost.
- Participate in leadership routines, including DBR, WBR, and MBR.
- Lead the implementation of new processes and improvements, including benchmarking process standards.
Requirements:
- Bachelor's degree or equivalent, or 2+ years of Amazon experience.
- 7+ years of general experience.
- Fluent in English and Spanish, both written and verbal.
- 5+ years of employee and performance management experience.
- Solid understanding of Last mile operations and experience using Lean Manufacturing tools.
A Day in the Life:
You will be based at one of our operational sites, where you will spend most of your time developing your team and collaborating on operational planning. This role has two sides: managing and motivating a team of leaders, and focusing on long-term objectives, including creating contingency plans to keep operations running and driving initiatives that boost quality, safety, and productivity.
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