Security Incident Resolution Specialist
hace 4 días
At IBM, we're committed to building a better world through technology and innovation. As a Security Incident Handler, you'll play a critical role in our mission to protect our clients' businesses and assets from cyber threats.
Your Key Responsibilities- Receive and manage security-related tickets from various sources, including automated integrations and manual incidents.
- Open and track progress of security-related tickets in our ISM tool and VSOC portal.
- Provide escalation and exception handling for problems, adhering to IBM's established procedures.
- Close tickets upon resolution of the problem.
- 2+ years of experience in security incident handling.
- Bachelor's degree in IT Systems or Telecom Engineering.
- Incident management process practitioner.
- Fluent English language skills.
- ITIL Foundations knowledge.
- Information Security Skills.
- COBIT knowledge at an introductory level.
- Basic knowledge in security incident handling processes and procedures.
- Microsoft Office Tools proficiency.
- Security infrastructure knowledge from an operations perspective.
- Excellent interpersonal and verbal communication skills.
- Ability to handle multiple tasks with a sense of urgency.
- Problem-solving skills and negotiation abilities.
IBM Consulting is a global leader in business and technology transformation. We offer strategy, experience, technology, and operations services to top companies worldwide. Our people are dedicated to accelerating our clients' businesses through collaboration and innovation.
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