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Claims Resolution Specialist
hace 2 meses
This Claims Resolution Specialist, in our center of excellence, supports our Over, Short, and Damage (OS&D) team for the transportation management division at Uber Freight. The team is responsible for resolving OS&D issues for our customers.
Key Responsibilities:
- Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues.
- Provide carriers and customers with top-tier service and respond to requests in a timely manner.
- Use multiple systems to process issues, including transportation management systems, carrier websites, and customer portals.
- Resolve incidents using customer-specific processes and utilize problem-solving skills to ensure all incidents are resolved in a timely manner.
- Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement.
- Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences.
Requirements:
- Excellent English language skills - verbal and written.
- Bachelor's degree.
- At least 1 year of work experience in OSD, logistics, or customer service.
