Cruise Travel Coordinator

hace 2 semanas

Xico, México Marriott Vacations Worldwide A tiempo completo

**Job Summary**:

Cruise advisor - Internal:

**Department**: Cruises Travel

**Status**: Non-Exempt

**Reports To**: Cruise Supervisor

**Job Description**:

This position is responsible for making all necessary travel arrangements, including cruises, tours, and proprietary timeshare exchange travel options. The ideal candidate will have knowledge of the cruise and tour industry to handle inbound calls to sell new cruise bookings and/or modify existing reservations.

**Key Responsibilities**:

  • Interact with customers to provide and process information in response to regular cruises and cruise exchange, tours, and tour exchange.
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms while talking the member through the booking process.
  • Follow standard processes and procedures, T&C, and Q&A.
  • Identify and escalate priority issues, per problem specifications.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Organize ideas and communicate verbal and written messages appropriate to listeners and situations.
  • Follow up and make scheduled call backs to customers where necessary.
  • Stay current with system information, changes, and updates.
  • Interact with others in a way that gives them confidence in one's intentions and those of the organization.
  • Clearly convey and receive information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; and take action that is consistent with available facts, constraints, and probable consequences.
  • Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Must stay current with changes and updates within the travel industry, including but not limited to cruise lines, destinations, tour operators, and promotions—cruise line portals offer recurrent training for the cruise line side.
  • Briefing and department training will support internal changes and updates.

**Requirements**:

  • Have knowledge of the cruise and tour industry to handle inbound calls to sell new cruise bookings and/or modify existing reservations.
  • Recommended but not necessary possess knowledge of Microsoft Office, Cruise Line and Tours Vendor Portal, and Certification, Outlook.
  • Must be able to communicate effectively both in writing and verbally.
  • Must be able to set priorities, manage time, and meet deadlines.
  • Must possess excellent customer service skills.
  • Must be able to work shifts and weekends.
  • Proper phone etiquette.
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
  • Able to work independently with virtual supervision.

  • Cruise Travel Coordinator

    hace 3 semanas

    Xico, México Marriott Vacations Worldwide A tiempo completo

    Cruise Advisor Job DescriptionJob Summary:We are seeking a highly skilled Cruise Advisor to join our team at Marriott Vacations Worldwide. As a Cruise Advisor, you will be responsible for making travel arrangements for our clients, including cruises, tours, and special travel services.Key Responsibilities:Interact with customers to provide and process...

  • {"text": "Professional Travel Reservations Coordinator"}

    hace 6 días

    Xico, México Travel + Leisure Co. A tiempo completo

    {"text": "Travel Reservations Coordinator RoleWe are shaping the future of the travel industry at Travel + Leisure Co. Our team of experts is dedicated to creating exceptional experiences for travelers worldwide.About the RoleAs a Professional Travel Reservations Coordinator, you will be part of a dynamic and inclusive environment where we deliver excellence...

  • Travel Agent Coordinator

    hace 2 semanas

    Xico, México Recooty A tiempo completo

    We're looking for a skilled Travel Agent Coordinator to join our team at Recooty. As a key member of our team, you'll be responsible for creating unforgettable travel experiences for our clients. Your expertise in planning and organizing vacations will be essential in delivering exceptional customer service and ensuring our clients have a lifetime of...

  • Travel Concierge

    hace 3 semanas

    Xico, México Amex A tiempo completo

    Unlock Your Potential with American ExpressAt American Express, we're committed to empowering our colleagues to thrive in their careers and beyond. As a Consumer Travel Counselor, you'll play a vital role in delivering exceptional travel experiences to our esteemed Card Members.Your ImpactYou'll serve as a trusted advisor, providing personalized travel...

  • Cruise Representative

    hace 3 semanas

    Xico, México Royal Caribbean Group A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused Cruise Representative to join our team at Royal Caribbean Group. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a seamless experience for our guests.Key Responsibilities:Answer in-bound...

  • Travel Consultant

    hace 3 semanas

    Xico, México Amex A tiempo completo

    **Unlock Your Potential with American Express**At American Express, we're committed to empowering our customers to progress in incredible ways. As a Travel Consultant, you'll play a vital role in delivering exceptional travel experiences to our Card Members around the world.**Your Impact**You'll serve as a trusted advisor, providing personalized travel...

  • Wellness Travel Coordinator

    hace 1 semana

    Xico, México Erika4Travel A tiempo completo

    Job Title: Wellness Travel CoordinatorAbout Us: Erika4Travel is an award-winning travel group dedicated to providing exceptional wellness experiences. We're seeking a talented Wellness Travel Coordinator to join our team and help clients plan rejuvenating wellness getaways and retreats. Key Responsibilities:• Assist clients in planning and booking wellness...

  • Travel Coordinator

    hace 3 semanas

    Xico, México Kone A tiempo completo

    Job Summary:We are seeking a highly organized and detail-oriented Travel Administrator to join our team in Mexico City. As a Travel Administrator, you will be responsible for arranging and coordinating travel, transportation, and accommodation for employees.Key Responsibilities:Coordinate travel arrangements for employees, including flights, hotels, and...

  • Travel Coordinator

    hace 3 semanas

    Xico, México Kone A tiempo completo

    Travel Administrator Job DescriptionWe are seeking a highly organized and detail-oriented Travel Administrator to join our team in Mexico City. As a Travel Administrator, you will be responsible for arranging and coordinating travel, transportation, and accommodation for employees.Key Responsibilities:Coordinate travel arrangements, including flights,...

  • Travel Expert

    hace 4 semanas

    Xico, México Amex A tiempo completo

    Unlock Your Potential as a Travel ExpertAt American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Travel Expert, you'll play a critical role in helping our premium card members create unforgettable travel experiences.Key Responsibilities:Deliver world-class customer service in an...

  • Travel Reservations Specialist

    hace 4 semanas

    Xico, México Amex A tiempo completo

    About the RoleWe're seeking a highly skilled Travel Reservations Specialist to join our team at American Express. As a key member of our contact center, you'll be responsible for delivering exceptional customer experiences to our premium card members in the United States.Key ResponsibilitiesDelight our premium card members with unforgettable travel...

  • Pharma Event Coordinator

    hace 2 semanas

    Xico, México American Express Global Business Travel A tiempo completo

    At American Express Global Business Travel, we're dedicated to helping our colleagues achieve success and thrive in a collaborative culture where their voice is valued.We're seeking a highly skilled Pharma Event Coordinator to join our team, who is fluent in both English and Spanish and has a strong background in the pharma event industry.As a Pharma Event...

  • Travel Operations Coordinator

    hace 7 días

    Xico, México Voyagu A tiempo completo

    Travel Support SpecialistVoyagu is a leading travel management company based in San Francisco, dedicated to connecting premium travelers with expert travel consultants.As a Travel Support Specialist, you will play a crucial role in assisting our sales agents in finding the best flight options and creating seamless travel experiences for our clients.Main...

  • Travel Experience Coordinator

    hace 3 semanas

    Xico, México Erika4Travel A tiempo completo

    About the OpportunityAre you passionate about travel and helping others plan their perfect trips?We're looking for a talented individual to join our team as a Destination Booker, where you'll have the freedom to create your own schedule and work from anywhere.No previous experience is needed, as we provide comprehensive training to help you succeed.As a...

  • Travel Customer Service Advisor

    hace 3 semanas

    Xico, México Marriott Vacations Worldwide A tiempo completo

    Job SummaryThis role is responsible for providing exceptional customer service to members of our travel programs. As a Travel Customer Service Advisor, you will be the primary point of contact for members, addressing their concerns and resolving issues in a timely and professional manner.Key ResponsibilitiesAnswer phone calls from members and provide...

  • Travel Consultant

    hace 1 semana

    Xico, México Amex A tiempo completo

    About This Role:As a Travel Consultant at American Express, you will be the face of the company, delivering exceptional customer experiences to our premium card members in the US. With a passion for travel and customer service, you will research, plan, and execute personalized travel experiences, providing tailored solutions to meet our customers’...

  • Travel Customer Service Advisor

    hace 2 semanas

    Xico, México Marriott Vacations Worldwide A tiempo completo

    **Job Summary**This role involves addressing customer concerns through thorough research and tracking of individual incidents. The successful candidate will negotiate mutually agreeable resolutions while maintaining high levels of customer satisfaction and minimizing costs.**Key Responsibilities**Respond to customer inquiries and resolve issues in a timely...

  • Travel Customer Service Advisor

    hace 2 semanas

    Xico, México Marriott Vacations Worldwide A tiempo completo

    **Travel Customer Service Advisor****Job Summary**We are seeking a highly skilled Travel Customer Service Advisor to join our team at Marriott Vacations Worldwide. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, addressing their concerns, and resolving issues in a timely and professional...

  • Sales Support Coordinator

    hace 4 semanas

    Xico, México Royal Caribbean Group A tiempo completo

    Job Title: Sales Support CoordinatorWe are seeking a highly skilled and motivated Sales Support Coordinator to join our team at Royal Caribbean Group. As a Sales Support Coordinator, you will play a critical role in analyzing databases to obtain information and making informed decisions to drive business growth.Key Responsibilities:Develop and implement...

  • Sales Coordinator

    hace 4 semanas

    Xico, México Eagleburgmann A tiempo completo

    {"title": "Sales Coordinator", "description": "Join Our Team as a Sales CoordinatorEagleBurgmann is a leading international specialist in industrial sealing technology. We are seeking a highly motivated and organized Sales Coordinator to join our team.As a Sales Coordinator, you will be responsible for coordinating and distributing sales reports, verifying...