Senior Customer Relationship Manager

hace 3 días


Tijuana, Baja California, México Eaton A tiempo completo

Job Summary

 

This role is responsible for supporting the relationships between customers and Eaton account managers, operations teams, and other key functions within the organization. The Senior Customer Relationship Manager will coordinate with other Fluid and Electrical Distribution locations to ensure complete customer satisfaction.

 

Key Responsibilities

  • Manage and facilitate daily delivery status communication between the Tijuana plant operations and third-party customers.
  • Develop an internal support plan to meet customer delivery and quality performance expectations.
  • Support high-visibility customer engagement teams and program management reviews.
  • Track high-priority parts through production and post-production operations.
  • Understand executed contract terms for assigned customers.

 

Requirements

  • BA or BS from an accredited institution, preferred.
  • 3-5 years' work experience in customer service, sales, or a related field.
  • Excellent interpersonal skills and judgment.
  • Fluent in English.

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