Software Support Specialist

hace 2 meses

Monterrey, Nuevo León, México Epicor A tiempo completo

About the Role:

We are seeking a highly skilled and motivated Technical Support Specialist to join our Global Support Team at Epicor. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their success and satisfaction with our products.

Key Responsibilities:

  • Provide technical support via phone, email, and other communication channels to resolve customer issues and concerns.
  • Interact with customers to perform complex testing, support, and troubleshooting technical functions remotely.
  • Ensure Service Quality levels are maintained and adhered to, ensuring timely resolution of customer issues.
  • Review outstanding issues, ensuring customers are kept informed of progress and resolution.
  • Attend relevant product training courses to stay up-to-date with the latest technologies and product features.

Requirements:

  • Excellent verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
  • Service-oriented with the ability to prioritize tasks in a fast-paced and dynamic environment.
  • Strong analytical, troubleshooting, and problem-solving skills, with the ability to think critically and creatively.
  • Ability to work independently with minimal supervision, with a high degree of autonomy and accountability.
  • Willingness to learn and adapt to new technologies and product features.

Preferred Qualifications:

  • Fluent written and spoken English language skills.
  • Degree in Finance, Accounting, IT, Systems, Manufacturing, or Supply Chain-related fields.
  • Demonstrated expertise in meeting business needs with technology solutions.
  • ERP knowledge and experience highly advantageous.
  • Minimum of three years related experience, with a strong track record of success in a technical support role.

About Epicor:

Epicor is a global leader in providing business software solutions to the manufacturing, distribution, and retail industries. We are committed to creating a workplace and global community where inclusion is valued, and we strive to attract and retain the best talent from diverse backgrounds.

Equal Opportunities and Accommodations Statement:

Epicor is an equal-opportunity employer, committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from diverse candidates and encourage those with disabilities to apply.

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