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hace 2 meses
We are seeking a highly skilled and experienced Logistics Coordinator to join our team at Redwood Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service while overseeing daily operational functions for our clients.
Key Responsibilities- Learn and understand the transportation and logistics industry, including market trends, carriers, and customers.
- Provide exceptional customer service to our clients in every interaction.
- Oversee day-to-day operations for key client accounts, including data entry, load planning, shipment tracking, and issue management.
- Manage existing carrier and customer relationships for respective clients, working in collaboration with Account Management and Freight Audit & Pay teams.
- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies.
- Proactively communicate relevant updates to clients and/or internal teams as needed.
- Answer all phone calls in a timely manner.
- Learn and understand system tricks and shortcuts to minimize administrative work.
- Learn and understand system setup requirements and integration processes that impact our clients.
- Effectively multi-task and prioritize responsibilities for key clients with varying degrees of difficulty and complexity.
- Ensure shipments are planned and executed on-time according to client specification, while being mindful of cost and service.
- Understand and manage key client contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly.
- Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks.
- Coordinate new carrier on-boarding, capacity, and pricing requests with the Carrier Relations team.
- Ensure all shipments are void of any discrepancies prior to audit and invoicing.
- Administer and facilitate client and/or carrier portal training as needed.
- Bilingual in English and Spanish.
- Strong communication skills both orally and written.
- Ability to work in a fast-paced, dynamic environment.
- Pro-active problem solver and listener; ability to multi-task.
- 1-2 years of business experience in a bilingual environment.
- Logistics experience preferred, but not required.
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point).
- Strong customer service background and ability to work in a team environment.
