Technical Support Specialist
hace 1 mes
Azka It Consulting is a Mexican company dedicated to connecting top IT talent with leading companies in Latin America and the United States.
We are seeking a highly skilled Technical Support Specialist to join our team.
Job Overview
The ideal candidate will possess excellent technical skills, effective communication abilities, and a strong problem-solving attitude.
Main Responsibilities:
- Provide timely and efficient technical support to ensure prompt resolution of issues
- Analyze complex problems, debug code, and identify root causes
- Evaluate and escalate critical issues to relevant teams for collaborative resolution
- Document troubleshooting procedures, solutions, and best practices
- Monitor system health, performance metrics, and error logs using monitoring tools
- Implement proactive measures to mitigate potential issues and improve system reliability
Requirements and Qualifications:
The successful candidate must have:
- Strong technical skills in software development and debugging
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks efficiently
- Excellent problem-solving skills and analytical thinking
Benefits:
Azka It Consulting offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience. The position also includes benefits such as professional growth opportunities, a dynamic work environment, and a chance to work with a talented team.
About Us:
Azka It Consulting is a forward-thinking company that strives to deliver exceptional results through innovative solutions and collaboration. Our team is passionate about technology and committed to helping clients achieve their goals.
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