Technical Support Specialist

hace 1 mes


Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

Azka It Consulting is a Mexican company dedicated to connecting top IT talent with leading companies in Latin America and the United States.

We are seeking a highly skilled Technical Support Specialist to join our team.

Job Overview

The ideal candidate will possess excellent technical skills, effective communication abilities, and a strong problem-solving attitude.

Main Responsibilities:

  • Provide timely and efficient technical support to ensure prompt resolution of issues
  • Analyze complex problems, debug code, and identify root causes
  • Evaluate and escalate critical issues to relevant teams for collaborative resolution
  • Document troubleshooting procedures, solutions, and best practices
  • Monitor system health, performance metrics, and error logs using monitoring tools
  • Implement proactive measures to mitigate potential issues and improve system reliability

Requirements and Qualifications:

The successful candidate must have:

  • Strong technical skills in software development and debugging
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Excellent problem-solving skills and analytical thinking

Benefits:

Azka It Consulting offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience. The position also includes benefits such as professional growth opportunities, a dynamic work environment, and a chance to work with a talented team.

About Us:

Azka It Consulting is a forward-thinking company that strives to deliver exceptional results through innovative solutions and collaboration. Our team is passionate about technology and committed to helping clients achieve their goals.



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