Multilingual Property Management Associate
hace 1 mes
**About Catena**:
We are a growing property management company dedicated to providing extraordinary experiences for luxury travelers. As a key member of our team, you will play a vital role in maintaining high customer satisfaction, resolving disputes efficiently, and ensuring property cleanliness and maintenance.
**Key Responsibilities**:
As a Multilingual Property Management Associate, your daily tasks will encompass a diverse range of responsibilities, including:
Guest Communications: Managing guest interactions, responding to inquiries, addressing concerns, and maintaining a high level of hospitality.
Scheduling Cleanings and Repairs: Coordinating cleaning and maintenance schedules, ensuring property cleanliness, and organizing repair tasks.
Dispute Resolution: Acting as a mediator in guest disputes, handling cases professionally, and documenting resolutions.
Reporting: Providing regular updates on booking statuses, generating monthly property reports, and maintaining expense records.
Miscellaneous: Staying informed about local attractions, ensuring regulatory compliance, and maintaining a professional demeanor in all interactions.
**Immediate Tasks for Week 1**:
In your first week, you will take ownership of the following tasks:
Focusing on guest communication and coordination, dealing with scheduling cleaners, and addressing any issues.
Managing guest communication and completing online administrative tasks.
Handling guest interactions, coordinating cleaning schedules, and addressing any potential issues.
**Requirements**:
We are looking for a candidate with a minimum of 2 years of experience in a role similar to an Executive Assistant, previous experience in property management, strong customer service orientation, tech-savviness, and the ability to work independently.
**Benefits**:
We offer a permanent work-from-home role, long-term opportunities for growth, and paid time off.
**Salary**: From $22,390.00 per month.
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