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We are seeking a highly skilled IT Support Specialist to join our XiltriX SafetyNet team. As a key member of our team, you will play a critical role in ensuring the optimal performance of our real-time monitoring platform.
Responsibilities- Monitor our real-time monitoring platform's software for our customers' specific needs
- Analyze and interpret data outputs from sensors and lab equipment to identify potential problems, improve processes, and mitigate risks
- Compile reports on progress, and to identify, resolve, and inform on technical issues
- Test network connectivity between our customers' locations and AWS or our data center
- Work on a fixed schedule to respond to alarms, etc.
- Prepare reference material for users by drafting operation instructions
- Data analysis, including experience with Excel and databases
- Proficiency with Microsoft Office Suite and Google Suite
- Prepare accurate reports and updates records promptly
- Works with structured engineering processes and procedures
- Commitment to excellent customer service
- Demonstrated fluency in English, both spoken and written
- Previous experience with customer service or technical support (+2 years)
- Opportunity of growth within your IT career
- Being part of the best BioTechMed Centers of Excellence in the Region
- Great Benefits, including 100% payroll scheme, 20 days - Christmas bonus, Personal Days, Employer-paid medical, dental, vision, and life insurance, Gympass + Employee Assistance Program (EAP), Relocation Assistance, and more
Full-time position
$27, $29,000.00 per month
Flexible schedule, including day and night shifts
Relocation assistance available
