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Customer Service Representative

hace 1 mes

Monterrey, Nuevo León, México Blackhawk Industrial A tiempo completo

As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on responding to customer inquiries in a timely and professional manner, analyzing customer needs, and working with suppliers to identify and source product solutions.

**Key Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Analyze customer needs and work with suppliers to identify and source product solutions
  • Process customer orders, returns, and other transactions
  • Review and maintain customer records and inventory levels
  • Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks

**Requirements:**

  • High school diploma or equivalent required
  • Minimum 1 year previous experience in customer service or inside sales preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

**Preferred Qualifications:**

  • Experience in industrial field, B2B sales, and customer service
  • Knowledge of supply chain management and inventory control
  • Proficient in basic computer operation and ability to learn new software programs

**Salary:** $17,000.00 - $22,000.00 per month

**Work Location:** In person