IT Systems Specialist

hace 3 días


Ciudad de México, Ciudad de México KAL A tiempo completo

Job Overview


KAL is seeking an experienced IT Systems Specialist to join our global team in Mexico City. This role involves providing day-to-day IT systems support and services, ensuring seamless operations and a high level of customer satisfaction.



About the Role

  • We are looking for an individual with 1+ year's experience in a similar role, preferably with expertise in desktop/server support using Microsoft technologies.
  • Responsibilities include maintaining and supporting our global user base via a ticketing system, managing our server estate (primarily Microsoft), and full lifecycle ownership of problem tickets.
  • This role also involves build/break-fix of consumer devices and servers, liaison with IT suppliers, and support/maintenance of Microsoft Exchange, SQL, Hardware, and Software.


Key Responsibilities

  1. Maintain and support our global user base via a ticketing system.
  2. Manage our server estate (primarily Microsoft).
  3. Full lifecycle ownership of problem tickets.
  4. Build/break-fix of consumer devices and servers.
  5. Liaison with IT suppliers.
  6. Support and maintain Microsoft Exchange, SQL, Hardware, and Software.


Requirements

  • 1+ years of experience in a similar role.
  • Exposure to business continuity techniques.
  • Working knowledge of networking – TCP/IP, VPN, firewalls, routing, and switching.
  • Experience with Hyper-V and SQL advantageous.
  • Flexible problem solver, willing to take on any task and manage a wide range of ongoing projects assigned to you and your team.
  • Strong communication skills, both written and verbal.
  • Ability to work to agreed deadlines.
  • Fluency in English is essential as it is our working language. Other languages are highly desirable.
  • Must have the legal right to live and work in Mexico.


Salary and Benefits

Estimated salary for this role is $45,000-$60,000 per annum, depending on qualifications and experience. We offer a competitive benefits package including health insurance, retirement plan, and paid time off.


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