IT Systems Specialist
hace 3 días
Job Overview
KAL is seeking an experienced IT Systems Specialist to join our global team in Mexico City. This role involves providing day-to-day IT systems support and services, ensuring seamless operations and a high level of customer satisfaction.
About the Role
- We are looking for an individual with 1+ year's experience in a similar role, preferably with expertise in desktop/server support using Microsoft technologies.
- Responsibilities include maintaining and supporting our global user base via a ticketing system, managing our server estate (primarily Microsoft), and full lifecycle ownership of problem tickets.
- This role also involves build/break-fix of consumer devices and servers, liaison with IT suppliers, and support/maintenance of Microsoft Exchange, SQL, Hardware, and Software.
Key Responsibilities
- Maintain and support our global user base via a ticketing system.
- Manage our server estate (primarily Microsoft).
- Full lifecycle ownership of problem tickets.
- Build/break-fix of consumer devices and servers.
- Liaison with IT suppliers.
- Support and maintain Microsoft Exchange, SQL, Hardware, and Software.
Requirements
- 1+ years of experience in a similar role.
- Exposure to business continuity techniques.
- Working knowledge of networking – TCP/IP, VPN, firewalls, routing, and switching.
- Experience with Hyper-V and SQL advantageous.
- Flexible problem solver, willing to take on any task and manage a wide range of ongoing projects assigned to you and your team.
- Strong communication skills, both written and verbal.
- Ability to work to agreed deadlines.
- Fluency in English is essential as it is our working language. Other languages are highly desirable.
- Must have the legal right to live and work in Mexico.
Salary and Benefits
Estimated salary for this role is $45,000-$60,000 per annum, depending on qualifications and experience. We offer a competitive benefits package including health insurance, retirement plan, and paid time off.
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