IT Support Specialist for Hardware and Software Systems
hace 3 días
**Job Title:** IT Support Specialist for Hardware and Software Systems
About the Role:
We are seeking a highly skilled IT support specialist to join our team at Spin Master Ltd. This individual will provide technical support to end-users through on-site and remote assistance, ensuring seamless operation of hardware and software systems.
Responsibilities:
- System Installation and Maintenance: Install, configure, and troubleshoot hardware and software systems, including servers, desktops, laptops, printers, scanners, and mobile devices.
- Technical Support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote, and trade shows as required.
- Network Support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks, troubleshooting connectivity issues and configuring routers, switches, and firewalls.
- Issue Diagnosis and Resolution: Identify and resolve technical issues related to hardware, software, and network systems, providing guidance and step-by-step instructions to end-users.
- User Training and Support: Conduct training sessions for end-users on various applications and systems, responding to user inquiries and providing troubleshooting assistance in a professional manner.
- Documentation and Reporting: Document support requests and resolutions in a ticketing system, maintaining accurate records of hardware and software inventory, and generating reports on support activities and system performance as required.
- Collaboration with IT Team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives.
- Technology Trends: Stay updated with emerging technologies and industry trends in the IT field, sharing knowledge and insights with the team to enhance the overall IT infrastructure and support services.
Requirements:
- Bilingual in Spanish and English (both verbal and written)
- Experience in IT field support or similar role
- Relevant industry certifications such as A+, Network+, MCSE, or CCNA are an asset
- Proven experience in installing, configuring, and troubleshooting hardware and software systems, as well as experience with network setup and troubleshooting, including LAN, WAN, and wireless networks
- Familiarity with virtualization technologies such as VMWare, strong knowledge of IT best practices and security principles, and knowledge of the ITIL foundations
Salary Information:
The estimated salary for this position is $65,000 - $90,000 per year, depending on qualifications and experience.
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