IT Support Specialist for Hardware and Software Systems

hace 3 días


Ciudad de México, Ciudad de México Spin Master Ltd A tiempo completo

**Job Title:** IT Support Specialist for Hardware and Software Systems

 

About the Role:

We are seeking a highly skilled IT support specialist to join our team at Spin Master Ltd. This individual will provide technical support to end-users through on-site and remote assistance, ensuring seamless operation of hardware and software systems.

 

Responsibilities:

  1. System Installation and Maintenance: Install, configure, and troubleshoot hardware and software systems, including servers, desktops, laptops, printers, scanners, and mobile devices.
  2. Technical Support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote, and trade shows as required.
  3. Network Support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks, troubleshooting connectivity issues and configuring routers, switches, and firewalls.
  4. Issue Diagnosis and Resolution: Identify and resolve technical issues related to hardware, software, and network systems, providing guidance and step-by-step instructions to end-users.
  5. User Training and Support: Conduct training sessions for end-users on various applications and systems, responding to user inquiries and providing troubleshooting assistance in a professional manner.
  6. Documentation and Reporting: Document support requests and resolutions in a ticketing system, maintaining accurate records of hardware and software inventory, and generating reports on support activities and system performance as required.
  7. Collaboration with IT Team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives.
  8. Technology Trends: Stay updated with emerging technologies and industry trends in the IT field, sharing knowledge and insights with the team to enhance the overall IT infrastructure and support services.

 

Requirements:

  • Bilingual in Spanish and English (both verbal and written)
  • Experience in IT field support or similar role
  • Relevant industry certifications such as A+, Network+, MCSE, or CCNA are an asset
  • Proven experience in installing, configuring, and troubleshooting hardware and software systems, as well as experience with network setup and troubleshooting, including LAN, WAN, and wireless networks
  • Familiarity with virtualization technologies such as VMWare, strong knowledge of IT best practices and security principles, and knowledge of the ITIL foundations

 

Salary Information:

The estimated salary for this position is $65,000 - $90,000 per year, depending on qualifications and experience.


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