HR Services Representative

hace 2 meses

Ciudad de México, Ciudad de México Zebra A tiempo completo
Job Title: HR Services Representative

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Job Summary:

The HR Services Representative is responsible for providing excellent customer service to employees by answering their questions and resolving their issues related to company benefits, HR policies, and procedures.

Key Responsibilities:
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
  • Maintain working knowledge of HR processes to answer customers' questions.
  • Receive employees through the HR Service Center and provide a positive experience.
  • Work closely with the payroll and benefit departments and subject matter experts in HR to resolve employee problems.
  • Follow through to ensure that each case is fully resolved.
  • Utilize HR systems such as Service Now, ADP, and Oracle Cloud to answer employee questions.
  • Document all communication within the HR Service Center's case management software application.
  • Pro-actively identify opportunities for process improvements and engage with Senior HR Service Members to drive changes.
  • Maintain employee records and perform data audits.
  • Administer key HR processes, including starter and leaver processes and contractual amendments.
  • Assist HR team members and line managers in preparing offer letters and coordinating acceptances.
  • Provide rewards administration support for company benefits programs.
  • Accurate and timely employee payroll data preparation.
  • Provide internal/external audit support.
  • Drive consistent content management across the HR Function.
Requirements:
  • Requires a HS diploma or GED; degree a plus.
  • Minimum 2 years of previous experience in a customer-facing environment preferred, with ServiceNow and HR experience.
  • Excellent verbal and written communication skills.
  • Team player.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Must possess a professional and friendly attitude and be able to develop a rapport with employees.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Ability to assess employee issues and apply the appropriate procedure, policy, or define the appropriate escalation points.
  • Ability to learn and navigate new software quickly.
  • English compulsory and other languages a plus.

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