Support Engineer

hace 1 semana


Mérida, Yucatán, México Boldr A tiempo completo
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide.

We are a global team united by our desire to connect diverse people with common values for bold impact.

We employ over a thousand team members across five countries and aim to expand our team to over 5,000 people by 2027.

Our Values

We believe that meaningful connections start with authenticity, and we strive to do our best work by being curious and dynamic.

Our success combines ambitious vision with operational excellence, and at the heart of great partnerships, we'll always find empathy.

About the Role

We are seeking an intern support engineer with a passion for data, retail, and customer support.

You will identify problems and incidents, own them, and ensure our customers receive quick solutions to maintain their mission-critical workflows.

You will blend in well with the team, experiencing our common values in your work and interactions.

Why We Want You

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our purpose.

We expect our team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Key Responsibilities
  1. Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, Boldr engineering, and product teams.
  2. Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company's mission to reduce food waste.
  3. Help to build and improve upon Boldr's debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
  4. Deeply understand Boldr's customers' needs, and how Boldr's different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.
What We're Looking For

We're looking for someone who is:

  • Curious and authentic, just like us #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction

We're looking for someone with:

  • 0-2 years of work experience
  • A degree in a field you are passionate about
  • Solid understanding of SQL
  • Clear written and verbal communication skills
  • A passion for data
  • A passion for helping others
  • A growth mindset
  • A passion for technology
What We Offer

We offer:

  • Health Insurance
  • Training & Development
  • HMO
  • Mental Health Support

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