Lead Technical Support Engineer

hace 3 semanas


Mérida, Yucatán, México Boldr A tiempo completo

About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide.

Our Values

We're driven by authenticity, curiosity, dynamism, ambitious vision, and operational excellence. Our success is built on empathy, and we're committed to connecting diverse people with common values for bold impact.

About the Role

As a Tier 3 Technical Support Lead, you'll lead a team providing top-tier support to an enterprise SaaS collaboration platform focused on faculty-first technology. You'll work closely with Engineering and Support teams to understand, investigate, diagnose, and solve complex issues on the platform.

Key Responsibilities

  1. Design and implement solutions to optimize the quality of our clients' existing processes and systems.
  2. Work closely with different client stakeholders to ensure continuous improvement across their various products and services.
  3. Act as a player/coach for a team of CX Tier 3 Engineers.
  4. Cultivate potential growth opportunities for team members within the T3 Support organization and other organizations.

Requirements

We're looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our purpose. We expect our team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values.

What We're Looking For

  1. Curious and authentic individuals who share our values.
  2. Analytical and critical thinkers with an eye for detail.
  3. Passionate about client satisfaction.

What You'll Bring

  1. Bachelor's degree or equivalent in Computer Science, Information Technology, Software Engineering, or a related field.
  2. At least 1 year of experience in team management.
  3. At least 2-3 years of experience in PHP, Rails, and JavaScript.
  4. Advanced programming and development skills, including databases and automation systems.
  5. At least 1-2 years of experience providing Technical Support and/or Customer Service experience.
  6. Familiarity with HTML, Angular, and JIRA is a plus.
  7. Proven record of strong organizational, prioritization, and project management skills with attention to detail.
  8. Excellent analytical and problem-solving skills.

What We Offer

  1. Law Benefits.
  2. Private Health Insurance.
  3. Paid Time Off.
  4. Training.
  5. Life insurance.
  6. Mental Health Support.
  7. Learning and Development Programs.


  • Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide.Our ValuesWe're driven by a set of core values that guide our actions:Authenticity: We're true to ourselves and our clients.Curiosity: We're always learning and seeking new knowledge.Dynamism:...

  • Technical Support Lead

    hace 1 semana


    Mérida, Yucatán, México Boldr A tiempo completo

    {"title": "Technical Support Lead", "description": "About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.We are a global team united by our desire to connect diverse people with common values for boldr impact.Job SummaryWe are seeking a Technical Support...


  • Mérida, Yucatán, México Ntt Data North America A tiempo completo

    About the RoleWe are seeking a highly skilled L3 Support Engineer to join our team at NTT Data North America. As a key member of our technical support team, you will be responsible for providing expert-level support for complex technical issues, collaborating with stakeholders to resolve issues, and contributing to the development of new tools and...

  • Lead IT Engineer

    hace 3 semanas


    Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide. Our team is united by a shared desire to connect diverse individuals with common values, driving boldr impact.Our ValuesWe prioritize authenticity, curiosity, dynamism, ambitious vision, and...

  • Technical Lead iOS

    hace 7 días


    Mérida, Yucatán, México Zillow A tiempo completo

    About the RoleZillow is seeking a highly skilled Technical Lead iOS to join our team in Mexico City. As a Technical Lead iOS, you will be responsible for leading the development of our iOS applications, working closely with cross-functional teams to design and implement new features, and mentoring junior engineers to help them grow in their careers.The ideal...


  • Mérida, Yucatán, México Abb Mexico A tiempo completo

    About the RoleThis is a Technical Support Specialist role for ABB Control Systems and other automation and digital solutions. As a member of the Process Automation Business Area for Process Industries Division, you will be based in Merida, Mexico. You will report to the Global Channel Support Manager and be part of the Global Channel Support team working...


  • Mérida, Yucatán, México Canonical A tiempo completo

    {"title": "Cloud Support Associate Engineer", "description": "Job SummaryCanonical is seeking a skilled Cloud Support Associate Engineer to join our team. As a key member of our support team, you will provide technical assistance to customers leveraging Ubuntu and open source products.Key ResponsibilitiesProvide expert-level technical support for...


  • Mérida, Yucatán, México Boldr A tiempo completo

    About the RoleWe are seeking a highly skilled Data Engineer to join our team at Boldr. As a Data Engineer, you will play a critical role in ensuring the success of our customers by designing and implementing data-driven solutions.Key ResponsibilitiesDesign and implement data pipelines to extract, transform, and load data from various sourcesCollaborate with...


  • Mérida, Yucatán, México Canonical A tiempo completo

    Job SummaryCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon...


  • Mérida, Yucatán, México Gas Power Americas A tiempo completo

    Job DescriptionJob SummaryAs a Lead Services Specialist 1 at Gas Power Americas, you will be responsible for providing technical and business support to assigned customers. This role requires advanced experience in Services & Customer Service Management, with a strong focus on customer satisfaction and technical expertise.Key ResponsibilitiesEstablish and...


  • Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.We are a diverse team united by our desire to connect people with common values and create boldr impact.Our ValuesAuthenticity: We build meaningful connections by being true to ourselves and...


  • Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating opportunities for dignified and meaningful work in communities worldwide.We are a diverse team united by our commitment to connecting people with shared values to drive bold impact.Our goal is to employ over 5,000 team members by 2027, building on our...

  • Senior Technical Lead

    hace 2 semanas


    Mérida, Yucatán, México Equals True A tiempo completo

    We believe that for Equality, Diversity, and Inclusion to thrive in the workplace all individuals must feel Safe, Valued, and Respected. And that the only way to accomplish this is if the business model places these priorities first. Which is exactly what we do each day.EQUALSTRUE is a Female, LGBTQ, and Minority led virtual-first startup that welcomes...


  • Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide.Our ValuesWe're guided by our core values of Authenticity, Curiosity, Dynamism, Ambitious Vision, and Operational Excellence, which enable us to grow and succeed together.Job SummaryWe're...


  • Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to dignified, meaningful work in communities worldwide. Our team is united by a shared desire to connect diverse individuals with common values, driving boldr impact.Our ValuesWe operate on the following core principles:Authenticity: We strive for...

  • Support Engineer

    hace 3 semanas


    Mérida, Yucatán, México Kwan A tiempo completo

    About Kwan TecnologíaKwan Tecnología is a leading provider of innovative solutions for managing and governing shared data assets. As a Support Analyst Engineer at Kwan, you will be part of a recognized leader program in Master Data Management (MDM) and a pioneer in data asset management.Job SummaryWe are seeking a highly skilled Support Analyst Engineer to...


  • Mérida, Yucatán, México Canonical A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Associate Engineer to join our team at Canonical. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers and internal stakeholders.Key ResponsibilitiesProvide technical support for customers leveraging Ubuntu and open source...


  • Mérida, Yucatán, México Subsea 7 A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Structural Engineer to join our team at Subsea 7. As a key member of our engineering department, you will be responsible for leading and managing a team of engineers to deliver high-quality engineering solutions to meet the commercial and technical needs of our clients.Key...

  • IT Support Specialist

    hace 1 semana


    Mérida, Yucatán, México Quattris Global A tiempo completo

    Job Summary:We are seeking a skilled IT Support Technician to join our team at Quattris Global. As a key member of our technical staff, you will be responsible for troubleshooting and resolving IT-related issues, as well as installing and configuring IT networking devices.Key Responsibilities:Troubleshoot and resolve IT-related issues in a timely and...


  • Mérida, Yucatán, México Kwan Technology Inc A tiempo completo

    **Job Summary**Kwan Technology Inc is seeking a highly skilled Adobe Journey Optimizer Platform Solutions Engineer to lead our digital marketing efforts. As a key member of our team, you will be responsible for developing and implementing platform solutions that meet the needs of our clients and internal stakeholders.**Key Responsibilities**• Lead...