Technical Support Specialist

hace 4 semanas


Puebla, Puebla, México Exactlyit A tiempo completo

We are seeking a skilled Technical Support Specialist to join our team at Exactlyit in Puebla, Mexico.

The ideal candidate will have a strong background in IT support and be able to handle complex technical issues. This is a full-time position with a competitive salary range of $45,000 - $60,000 per year, depending on experience.

**Job Responsibilities:**

  • Provide timely and effective technical support to end-users via phone, email, or in-person.
  • Troubleshoot hardware and software issues, identifying and resolving problems efficiently.
  • Maintain accurate records of support requests, resolutions, and knowledge base articles.
  • Collaborate with Level 1 support and other IT teams to resolve complex issues.

**Required Skills and Qualifications:**

  • Bachelor's degree in Computer Science or a related field.
  • Minimum of 6 months in a help desk or technical support role.
  • Strong troubleshooting skills and knowledge.
  • Proficiency in Windows and macOS environments.
  • Familiarity with Active Directory, Exchange, and Office 365.

**Benefits and Perks:**

  • Medical, dental, and life insurance.
  • Savings fund, vacations bonus, Christmas bonus, grocery bonus, and annual bonus.
  • Paid office parking.
  • Medical-related discounts.
  • Prime location in the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
  • Sponsored events and Christmas dinner.
  • Sports activities and kitchen stocked with drinks, coffee, and snacks.

**About Us:

Exactlyit is a dynamic company that values innovation and teamwork. We are committed to providing our employees with a supportive and challenging work environment.



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