IT Technical Support Specialist

hace 4 semanas


Puebla, Puebla, México Cognizant A tiempo completo

We are hiring a talented IT Technical Support Specialist to join our dynamic team at Cognizant. Our Great Place To Work offers a growth-oriented environment where we value diverse perspectives and provide career advancement opportunities.

This exciting opportunity involves providing advanced troubleshooting and problem-solving support for AV devices and IT equipment, as well as managing Power Shut Down maintenance activities and IT Asset lifecycle management. We require strong technical skills and knowledge in these areas.

**Required Skills and Qualifications:**

  • Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
  • Advanced English
  • 1 Year of experience as Technical support

**What You'll Get:**

  • A highly competitive salary: $85,000 - $110,000 per year
  • Ongoing support and funding with training and development plans
  • A highly competitive benefits package
  • The opportunity to work for leading global companies
  • We are committed to respecting human rights and building a better future
  • We invest in people and their wellbeing


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