Global Support Specialist

hace 2 días


Puebla, Puebla, México Ellucian A tiempo completo

At Ellucian, we are driven by a mission to empower education and transform lives. As the global market leader in EdTech for Higher Education, serving over 2,900 customers and reaching more than 26 million students in 50+ countries, we are dedicated to helping Higher Ed thrive.

We are seeking an experienced Global Support Specialist to join our team. In this role, you will provide first-tier product support and improve efficiencies through process standardization. You will align cross-divisional resources around implementation projects, diagnose and resolve functional client issues, identify critical trends, and participate in queue calibration processes.

The ideal candidate will have at least 2 years' experience in a Level 0-1 customer service capacity and possess strong technical awareness, interpersonal communication skills, and ability to effectively handle demands from multiple internal/external customers. A strong work ethic and self-starter attitude, with excellent listening skills and the ability to ask probing questions, is also essential.

This is a full-time opportunity with a competitive salary of $65,000 - $80,000 per year, depending on location and experience. Additionally, we offer comprehensive health coverage, Christmas bonus, saving fund, monthly food coupon, 15 workdays vacation, Thrive Flex Program, 5 charitable days, diversity and inclusion programs, parental leave, employee referral bonuses, tuition reimbursement assistance, and professional development opportunities.

We foster a learning culture that promotes growth and development. If you are passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply.



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