Field Service Specialist III

hace 4 semanas


Xico, México Waters Corporation A tiempo completo
Job Summary

Waters Corporation is seeking a highly skilled Field Service Specialist III - Informatics to support the growth of our businesses across Mexico. As a key member of our team, you will be responsible for installing, maintaining, and troubleshooting our product suite (Informatics) to ensure customer success.

Key Responsibilities
  • Establish and maintain effective relationships with external and internal customers to ensure their success.
  • Lead customer expectations by communicating work performed and providing follow-up plans as needed.
  • Ensure customer compliance with regulations.
  • Deliver system-level training at customer sites.
  • Lead service inventory according to Waters policies.
  • Issue field service reports daily to detail work performed.
  • Work with the Sales team to identify future business development opportunities and needs for service contract sales.
Qualifications
  • Bachelor's or Master's degree in IT, Systems Engineering, Computer Engineering, or Telecommunications Engineering.
  • 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, preferably with Waters' product suite (Informatics).
  • Ability to perform effective system-level troubleshooting.
Competencies
  • Excellent communication and social skills.
  • Strong organizational and analytical mindset with a strong drive to resolve open issues.
  • Commit to results, able to work independently, multi-task, and prioritize based on business targets.
  • Strong customer focus.
  • Effective time management skills.
  • Excellent verbal and written communication skills (English and Spanish).
Travel Requirements

This is a territory-based position with travel within the country and occasional travel to other countries for activities such as local business support, meetings, and training.

About Waters Corporation

Waters Corporation is the world's leading specialty measurement company, pioneering chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries.

Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose, striving to be better, learn, and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being.



  • Xico, México G&W Electric Co A tiempo completo

    **Job Summary:** We are seeking a highly skilled Electrical Field Service Specialist to provide support to our national customers for G&W Electric Co products. The ideal candidate will have experience in industrial, electrical, electromechanical, or related engineering and be able to work with low and medium voltage electrical equipment.**Key...

  • Field Service Specialist

    hace 4 semanas


    Xico, México Avi-Spl A tiempo completo

    About the RoleAt AVI-SPL, we're seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will work closely with our Global Helpdesk to provide top-notch service support to our customers at on-site locations.Key ResponsibilitiesRead and interpret electronic schematics and architectural blueprints to ensure...


  • Xico, México Boston Scientific A tiempo completo

    About the RoleJob Summary: We are seeking an experienced Electrophysiology Specialist III to join our Cardiology team. As an EP Mapping Specialist, you will spend 8-10 months gaining expertise in Boston Scientific technology while obtaining extensive professional development to ensure readiness for success in this hands-on, field-based role.Key...


  • Xico, México Renewable Energy Grid Solutions A tiempo completo

    Job Description SummaryWe are seeking a skilled Field Service Engineer to join our team at Renewable Energy Grid Solutions. As a key member of our field services team, you will be responsible for providing technical direction and guidance to craft labor in support of power equipment outages. Your expertise will be essential in developing in-depth knowledge...

  • Field Service Engineer

    hace 4 semanas


    Xico, México F. Hoffmann-La Roche Gruppe A tiempo completo

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Roche. As a Field Service Engineer, you will be responsible for performing scheduled (preventive) and unscheduled (corrective) technical service activities to ensure the proper functioning of our medical devices and reduce downtime.Key ResponsibilitiesPerform preventive and...


  • Xico, México Epson America, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Epson America, Inc. As a key member of our service delivery team, you will be responsible for collaborating with various stakeholders to ensure seamless service operations.Key Responsibilities:Collaborate with Service Coordinators, Authorized Service Centers, End Users,...


  • Xico, México Epson America, Inc A tiempo completo

    **Key Responsibilities:**As a Service Center Specialist at Epson America, Inc., you will be responsible for ensuring the effective operation of Authorized Service Centers. This includes evaluating and analyzing statistical data to identify areas for improvement and implementing changes to optimize service delivery.**Collaboration and Communication:**You will...

  • EP Mapping Specialist III

    hace 4 semanas


    Xico, México Boston Scientific A tiempo completo

    About the RoleJoin Our Cardiology TeamBoston Scientific is a leading medical device company that is committed to advancing science for life. We are seeking a highly skilled and motivated individual to join our Cardiology team as an EP Mapping Specialist III.Key ResponsibilitiesGain expertise in Boston Scientific technology and obtain extensive professional...

  • Service Engineer

    hace 4 semanas


    Xico, México Abb A tiempo completo

    About the RoleA challenging opportunity has arisen for a skilled Service Engineer to join our team at ABB. As a key member of our global team, you will play a vital role in delivering high-quality service and support to our customers.Key ResponsibilitiesExecute service work with low to medium complexity, adhering to work instructions and ABB standard...


  • Xico, México Aveco A tiempo completo

    About the Role:Aveco is seeking a highly skilled Service Field Automation Specialist to join our team. As a key member of our project team, you will be responsible for preparing the environment, collaborating on projects, and configuring systems to meet customer requirements.Key Responsibilities:Prepare the environment, including network setup and virtual...

  • Field Service Technician

    hace 4 semanas


    Xico, México Avi-Spl Mexico A tiempo completo

    About the RoleWe are seeking a highly skilled Field Service Technician to join our team at Avi-Spl Mexico. As a Field Service Technician, you will be responsible for providing on-premises break-fix support for our customers at their sites, ensuring a world-class customer service experience.Key ResponsibilitiesPerform preventative maintenance tasks to...


  • Xico, México Ecolab A tiempo completo

    **Job Summary**As a Field Service Representative I - Bimbo Y Marinela Specialist at Ecolab, you will be responsible for providing technical support to our valued customers. This role requires the ability to provide basic service support, work in a safety-focused environment, and demonstrate a general awareness of our business, equipment, and products.**Key...


  • Xico, México Pipecare Group A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Field Operations Specialist to join our team at Pipecare Group. As a Field Operations Specialist, you will be responsible for ensuring the proper execution of field work and coordination of field activities.Key Responsibilities:Prepare, sign, and submit reports on a daily basis, including pigging,...

  • GRC Compliance Specialist

    hace 4 semanas


    Xico, México Nuvit Service A tiempo completo

    About Nuvit ServiceNuvit Service is a Human Resources company dedicated to providing top-notch services to our clients. Our team is passionate about delivering exceptional results and building long-lasting relationships.Job SummaryWe are seeking a highly skilled GRC Compliance Specialist to join our team. As a key member of our organization, you will be...


  • Xico, México Ntt Data, Inc. A tiempo completo

    Job Title: Field Technology SpecialistWe are seeking a highly skilled Field Technology Specialist to join our team in Mexico City, Mexico. As a key member of our team, you will be responsible for providing technical support and troubleshooting services to our clients.Job Responsibilities:Hardware troubleshooting and repairSoftware installation and...


  • Xico, México Nuvit Service A tiempo completo

    Job Summary: We are seeking a highly skilled Infrastructure Automation Specialist to join our team at Nuvit Service. As an Infrastructure Automation Specialist, you will be responsible for creating and testing automation cases for infrastructure and service monitoring.Key Responsibilities:Perform automation testing of web-based and mobile...

  • Field Service Coordinator

    hace 4 semanas


    Xico, México Eaton A tiempo completo

    Eaton's ES AMER EPG division is currently seeking a highly skilled Field Service Coordinator to provide technical assistance and coordination for field service personnel and customer requests.**Key Responsibilities:**• Coordinate and obtain necessary materials and test equipment for job requirements.• Manage and track job costs, prepare and issue...


  • Xico, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a highly skilled Field Technology Specialist to join our team at NTT DATA Services. As a Senior Technical Representative, you will be responsible for the on-site integration of company and multi-vendor systems solutions, including hardware, software, and networking products, as well as operating systems.Key ResponsibilitiesOn-site...


  • Xico, México Thermo Fisher Scientific A tiempo completo

    Role Overview Accurately document field service activities, including installation reports and service work reports, and submit them in a timely manner through the required system. Contribute to the company's knowledge base to enable continuous improvement of work efficiency and effectiveness. Key Responsibilities - Perform basic troubleshooting,...

  • Cybersecurity Specialist

    hace 4 semanas


    Xico, México Nuvit Service A tiempo completo

    About Nuvit ServiceNuvit Service is a leading provider of human resources solutions, dedicated to delivering exceptional services to our clients. Our team of experts is committed to helping businesses like yours succeed in today's fast-paced market.Job SummaryWe are seeking a highly skilled Cybersecurity Specialist to join our team. As a key member of our...