Service Center Operations Specialist
hace 4 semanas
**Key Responsibilities:**
As a Service Center Specialist at Epson America, Inc., you will be responsible for ensuring the effective operation of Authorized Service Centers. This includes evaluating and analyzing statistical data to identify areas for improvement and implementing changes to optimize service delivery.
**Collaboration and Communication:**
You will work closely with various teams, including Tech Support, Systems Management, Warehouses, Marketing, Sales Management, Accounting, and Service Centers Coordination. Your role will also involve managing service intelligence tools, including database design and implementation.
**Requirements:**
To be successful in this role, you will need:
• A bachelor's degree in a relevant field (e.g., business, engineering, or computer science)
• 2-5 years of experience in a related field, such as technical support or service delivery
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
**Travel Requirements:**
This role may require up to 25% local travel.
**Job Segment:** Technical Support, Technology
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