Technical Support Manager I

hace 2 días

Xico, México Avaya Corporation A tiempo completo

**About the Opportunity**

The role of Technical Support Manager is a critical and complex position within Avaya Corporation. As a liaison between Avaya Operations Services and customers, the purpose of this role is to ensure customer satisfaction and meet operational service level agreements based on contractual obligations.

This person should have a focus on customer service, an understanding of the company's products, knowledge to be the focal point for ITIL core process, and the ability to leverage resources across different technical teams to expedite problem resolution.

This position requires someone who can work independently to support multiple clients with complex configurations and a strong technical understanding.

**Core Responsibilities:**

  • Establish a relationship with clients for assigned accounts.
  • Drive Technical Issues to Resolution among Technical Teams.
  • Customer advocate/escalation point into service delivery team 24 x 7.
  • Maintain awareness of all customer projects or changes.
  • Lead critical client escalations (Incident Management).
  • Conduct customer and management briefings concerning operational decisions, scheduling requirements.
  • Service level agreement compliance assurance and reporting.
  • Conduct operation reviews as defined in the contract.
  • Provide technical guidance and support to Avaya Customer on the Avaya platform.
  • Understand customer's business needs and formulate solutions.
  • Act as a point of escalation and assist in the resolution of technical issues.
  • Assist in support of planned maintenance.
  • Resolve queries related to reports or system functionality.
  • Resource to undergo and pass security clearance as required by Avaya Customer, prior to service start date.

**About You**

We are looking for a candidate with:

  • Previous experience in a customer-facing role.
  • Previous experience in a technical role.
  • Knowledge of ITIL and ITSM.
  • Proficient in MS Office applications (Excel, Word, PowerPoint).
  • Prefer Telecom Experience.
  • Prefer working technical knowledge of Avaya platforms and capabilities (min 10 years).

  • Technical Support Manager

    hace 2 días

    Xico, México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Manager to join our team at Amazon. As a Technical Support Manager, you will play a key role in ensuring the smooth operation of our technical systems and services.Key ResponsibilitiesLead a team of technical support engineers to provide timely and effective support to our customers.Develop and...

  • Technical Support Manager

    hace 2 días

    Xico, México Gigamon A tiempo completo

    Job Title: Technical Support ManagerGigamon, a leading provider of network visibility and analytics solutions, is seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for maintaining a high level of customer satisfaction across our install base and ensuring a high level of employee...

  • Technical Support Manager

    hace 2 días

    Xico, México Crowdstrike Holdings, Inc. A tiempo completo

    About the Role:CrowdStrike Holdings, Inc. is seeking a Technical Support Manager to lead our technical support team in Mexico. The Manager of Technical Support will provide technical expertise, leadership, and support of the daily activities of the Technical Support Engineering team, providing support for external and internal customer inquiries,...

  • Technical Support Manager

    hace 2 días

    Xico, México Salesforce A tiempo completo

    Job Title: Technical Support ManagerAt Salesforce, we're committed to delivering exceptional customer experiences. As a Technical Support Manager, you'll play a critical role in ensuring our customers receive top-notch technical support services.Key Responsibilities:Manage a team of Technical Support engineers to achieve business objectives, including...

  • Technical Support Manager I

    hace 2 días

    Xico, México Avaya A tiempo completo

    **About Avaya**Avaya is a leading provider of innovative solutions for businesses, delivering immersive, personalized, and unforgettable customer experiences that drive business momentum. With a global team diversity that is our greatest strength, we are committed to being a workplace where authenticity and individuality are celebrated and different...

  • Technical Support Manager

    hace 2 días

    Xico, México Salesforce, Inc. A tiempo completo

    **Job Summary**The Technical Support Manager at Salesforce, Inc. is responsible for ensuring the success of our customers by effectively managing a team of Technical Support engineers and associated support projects and processes. This role involves managing case assignments and escalations, career development, and project management processes.**Key...

  • Support Engineer I

    hace 2 días

    Xico, México Jda Software A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated Support Engineer I to join our team at Jda Software. As a Support Engineer I, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Technical Support: Provide timely and effective technical support to customers, resolving issues...

  • Technical Support Manager

    hace 2 días

    Xico, México Salesforce A tiempo completo

    About SalesforceWe're a leading technology company that empowers businesses to succeed in a rapidly changing world. Our mission is to help companies connect with their customers in a whole new way, and to drive innovation and growth through the use of our cloud-based platform.Job DetailsWe're seeking a highly skilled and experienced Technical Support Manager...

  • Technical Support Manager I

    hace 2 días

    Xico, México Avaya A tiempo completo

    About AvayaAvaya is a leading provider of innovative solutions for businesses, empowering them to deliver exceptional customer experiences. With a strong focus on customer satisfaction, Avaya's contact center and communications solutions help organizations drive business momentum.About the OpportunityThis role is a critical part of Avaya's Delivery...

  • Support Engineer I

    hace 2 días

    Xico, México Jda Software A tiempo completo

    {"title": "Support Engineer I", "description": "Job SummaryWe are seeking a highly skilled Support Engineer I to join our team. As a Support Engineer I, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.Key ResponsibilitiesProvide seamless application support to customers,...

  • AWS Enterprise Support Technical Account Manager

    hace 2 días

    Xico, México Amazon A tiempo completo

    Technical Account Manager - AWS Enterprise SupportAt Amazon Web Services (AWS), we're seeking a highly skilled Technical Account Manager to join our Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and 'voice of the customer' for our Enterprise customers, providing strategic technical direction and advocacy...

  • Technical Support Specialist

    hace 2 semanas

    Xico, México Wipro Technologies A tiempo completo

    Job SummaryWipro Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our voice and data networks.Key ResponsibilitiesProvide technical support to customers, including troubleshooting...

  • Technical Support Specialist

    hace 2 días

    Xico, México Jumpcloud A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Engineer to join our team at JumpCloud. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and collaborating with our engineering team to ensure timely resolution of defects.Key...

  • Technical Support Specialist

    hace 2 días

    Xico, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Support organization at Oracle. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via...

  • Technical Support Specialist

    hace 2 semanas

    Xico, México Syntax Systems Ltd. A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Syntax Systems Ltd. as an IT Service Desk Agent. As a Customer Support Technician, you will be the primary point of contact for all Syntax Customers, providing timely and effective support to resolve their technical issues.**Key Responsibilities**• Troubleshoot...

  • Technical Support Specialist

    hace 4 días

    Xico, México Jumpcloud Inc., Corporation A tiempo completo

    Job SummaryAt Jumpcloud Inc., Corporation, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our customers.Key ResponsibilitiesProvide technical support, troubleshooting, and issue resolution to our customers via various...

  • Technical Support Specialist

    hace 2 días

    Xico, México Jumpcloud Inc., Corporation A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Jumpcloud Inc., Corporation. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our customers.Key ResponsibilitiesProvide technical support, troubleshooting, and issue resolution to our customers via various...

  • Service Support Specialist I

    hace 1 semana

    Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryThermo Fisher Scientific Inc. is seeking a highly skilled Service Support Specialist I to join our team. As a key player in delivering exceptional service to our customers, you will provide top-notch technical support, resolve issues, and work collaboratively with various teams to identify and implement effective solutions.Key...

  • Technical Support Supervisor

    hace 5 horas

    Xico, México ZEBRA A tiempo completo

    About ZebraZebra is a community of innovators who come together to create new ways of working to make everyday life better. We develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.We value diversity, collaboration, and continuous learning. Our team is passionate about delivering on our purpose and making a...

  • Technical Lead for Support Engineering

    hace 2 días

    Xico, México Audible A tiempo completo

    {"title": "Support Engineering Manager", "description": "About This RoleWe're looking for a skilled Support Engineering Manager to lead our team in delivering exceptional support experiences for our customers. As a key member of our organization, you will be responsible for driving technical excellence, ensuring high-quality support, and fostering a culture...