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Technical Support Manager

hace 2 meses

Xico, México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Manager to join our team at Amazon. As a Technical Support Manager, you will play a key role in ensuring the smooth operation of our technical systems and services.

Key Responsibilities
  • Lead a team of technical support engineers to provide timely and effective support to our customers.
  • Develop and implement strategies to improve the overall quality of our technical support services.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Provide technical guidance and support to our customers and internal stakeholders.
  • Develop and maintain technical documentation and knowledge base articles.
Requirements
  • 5+ years of experience in technical support or a related field.
  • Strong technical skills and knowledge of software development and operations.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with technical support tools and software.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.