Delivery Management Lead
hace 1 mes
Job Summary
We are seeking a highly skilled Delivery Management Lead to join our team at BringIT. As a key member of our delivery team, you will be responsible for providing day-to-day support to a team of direct reports while managing a small client portfolio of engagements.
Main Responsibilities
- Manage customer relationships and escalations (2nd point of escalation)
- Day-to-day direct reports management (PMs, Sr. BSAs, and BSAs)
- Manage day-to-day project execution done by external partners
- Guide teams to deliver projects using the appropriate BringIT project management methodology
- Own and drive Portfolio Review Weekly Meeting (Internal)
- Accountable for Project Execution and Results, including Plan Hours vs Actuals, On-time delivery, and quality
- Own time tracker weekly review and approval/reject
- Own Resource to Project Allocation process
- Own resource availability and give visibility to Sales Team about capacity
- Provide performance reviews, training guidance, and make hiring decisions
- Strong partnership and communication with support towers (PMO, Solutions, Shared Services, and BringIT Care) as well as back-office team (HR, Finance)
- Strong partnership and communication with external partners
- US Implementation P&L and Invoicing Forecast (Milestone, Monthly, and T&M)
Requirements
- Full ERP Certification in NetSuite is ideal or working toward the ERP certification
- Experience leading 10+ end-to-end NetSuite implementations
- Accounting functional background (CPA or Operational)
- Prior experience managing a team of 3+ direct reports, including 1:1s, performance reviews, and other people management activities
- Ability to prioritize and use business etiquette to ensure communication and support are set up for internal teams and clients
- Undergraduate degree in a relevant field or MBA or equivalent work experience
- Comprehensive understanding of web technologies landscape and industry standards
- Experience and knowledge of best practices surrounding ERP
- Understand SDLC, project management methodology (Agile/Waterfall)
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