Customer Service Liaison

hace 5 días

Ecatepec de Morelos, México Motorsport-Total Gmbh A tiempo completo
Job Title: Customer Service Contact

Valeo is a global technology company that designs innovative solutions to revolutionize mobility. As a Customer Service Contact, you will play a crucial role in driving sales and operation plans, ensuring seamless integration of customer requirements into our system, and resolving any integration errors.

Main Responsibilities:

  • Recognize and manage all customer demands for products by driving Sales and Operation Plans and Master Production Schedules.
  • Ensure customer requirements are integrated into the system and resolve any integration errors.
  • Identify and highlight large order variations between customer schedules and forecasts, ensuring accurate data supply.
  • Release picking lists for customer deliveries if necessary.
  • Monitor safety stock levels and alert when min/max levels are reached.
  • Manage cooperation and logistics issues with external logistics platforms.
  • Ensure correct parameters are applied to each reference (MOQ, lead-time, transportation schedule) and initiate corrective action plans if necessary.
  • Be aware of and integrated in P1 and P0 projects (new references, new packaging, transfers, new customers).
  • Ensure adherence to returnable packaging loops to prevent packaging shortages.
  • Prepare customs documentation required for exporting if needed.
  • Communicate complete, precise, and reliable information to customer contacts, adapting the method and frequency to the situation.
  • Meet customer contacts regularly (once a year for major customers).
  • Ensure customer demand (date and quantity) will be met by verifying feasibility internally (MPS Manager weekly, Procurement and Scheduler daily) and negotiate planned delivery dates with the customer if necessary.
  • Ensure internal scheduling has been launched, considering customer priorities.
  • Measure daily service rate for each customer and propose action plans to improve service levels.

About Valeo:

Valeo is one of the largest global innovative companies, with over 20,000 engineers working in Research & Development. We value diversity and international collaboration, and offer numerous opportunities for career growth. We are committed to limiting the environmental impact of our activities and are recognized as a leader in sustainable development.

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