Customer Service Representative
hace 1 mes
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Lac. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring the smooth delivery of packages.
Key Responsibilities- Provide over-the-counter and phone-based customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers with package tracing, answer questions about FedEx products and services, and provide support with customs-related issues.
- Prepare and maintain various operations reports, including airway bills and package records.
- Ensure packages are properly labeled, wrapped, and prepared for shipment, adhering to FedEx's safety and security protocols.
- Provide administrative support to the Station Ops Manager, including data entry, filing, and other clerical tasks.
- High School degree or equivalent required; previous clerical or customer service experience in a service environment preferred.
- Excellent communication, organizational, and human relations skills, with a clear and articulate speaking voice.
- Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
- Spoken and written fluency in local language and basic English language skills.
- Able to work variable shifts, including evenings and weekends.
FedEx Express Lac is a leading logistics and transportation company, regularly named one of the most admired and respected brands in the world. We offer a dynamic and challenging work environment, with opportunities for career growth and development.
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