
Post Sales Service Specialist Electrification Expert
hace 2 meses
**Electrification Post Sales Service Specialist**
At ABB, we are dedicated to addressing global challenges. Our core values – care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities, drive our aim to empower everyone to create sustainable solutions. That's our story.
This position reports to EL Sales Support Mgr. Commercial Operat.
Your Role and Responsibilities:
In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. You will assist in resolving warranty products, customer complaints, and disputes in a timely manner to ensure customer satisfaction. Your expertise will be showcased by analyzing trends within the claims process to highlight any repetitive failures, further supporting continuous improvement.
The work model for this role is #L-Hybrid. You will be mainly accountable for:
• Ensuring the resolution of post-sale customer requests/complaints/disputes.
• Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.
• Working with the manager to provide appropriate solutions for customer claims, coordinating with related teams to ensure complete handling of complaints, and ensuring containment actions, returns, credits, and/or debits are processed.
• Collecting and archiving documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.
Qualifications for the Role:
Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering.
- +3 years of experience in Customer Support.
- Portfolio Management, Business Strategy, and Market Intelligence.
- Residency or relocation to Monterrey, N.L. Mexico is required.
- Knowledge of ERP (SAP) FICO Model, MS Office, and Advanced Excel.
- Type of Experience: Manufacturing/Cost Accounting/Finance.
- Strong Leadership, Attention to detail, self-criticism, and excellent customer service attitude.
- Advanced level of English.
Benefits:
Retirement plan
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Wellbeing program
- Dental Insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor, and English Learning EF
More About Us:
We are committed to empowering everyone to create sustainable solutions. At ABB, we are dedicated to addressing global challenges, and our core values drive our aim to empower everyone to create sustainable solutions.
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