Senior Client Support Specialist

hace 19 horas


Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo
About Us

Tata Consultancy Services (TCS) is a global leader in IT services, consulting and business solutions that has been partnering with the world's largest businesses to drive their transformation journeys.

We are looking for a skilled Career Opportunities at TCS to join our team as a Senior Client Support Specialist.

Job Summary

This role requires an individual with excellent customer service skills, technical knowledge of Windows OS, Microsoft Office and Internet Explorer, as well as experience working in a fast-paced environment. The successful candidate will be responsible for providing timely and effective support to our clients, ensuring high levels of customer satisfaction.

Key Responsibilities
  • Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently
  • Utilize strong technical skills, including knowledge of Windows OS, Microsoft Office and Internet Explorer, to troubleshoot and resolve technical issues
  • Work effectively in a team environment, collaborating with colleagues to achieve shared goals
  • Maintain accurate records of client interactions, adhering to company policies and procedures
Requirements

To be successful in this role, you will require:

  • Good knowledge of Windows OS, Microsoft Office and Internet Explorer
  • Ability to multitask, prioritize tasks and work under pressure
  • Excellent communication and interpersonal skills
  • Flexibility to adapt to changing priorities and deadlines
  • Able to solve problems and think critically
What We Offer

As a Senior Client Support Specialist at TCS, you can expect a competitive salary range of $35,000 - $50,000 per annum, depending on your level of experience and qualifications. You will also have access to ongoing training and development opportunities, as well as a collaborative and dynamic work environment.

Please note that the salary range may vary based on various factors, including your location, experience, and performance. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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