Senior Technical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Ntt Data A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team in Guadalajara, Mexico. This is a versatile position that requires excellent problem-solving skills and effective communication.

The successful candidate will be responsible for researching, diagnosing, troubleshooting, and resolving customer issues in a timely and accurate manner. They will also escalate unresolved issues to the appropriate development team and collaborate with other teams to improve the overall customer experience.

Key Responsibilities
  1. Escalate complex issues to the appropriate teams in a timely manner.
  2. Collaborate with other teams to improve the overall customer experience.
  3. Communicate resolutions and progress in a clear and concise manner.
  4. Monitor production metrics and troubleshoot production incidents.
  5. Collaborate with the Development team to escalate incidents if support team is blocked.
  6. Partner with the development team to brainstorm, analyze, and recommend solutions for production issues.
Requirements
  • 3 years of experience in a technical support role.
  • Detailed knowledge of MS Dynamics 365, Power Apps, Power BI, Power Automate, MS SQL, and MS SSIS.
  • Experience in C# and JavaScript programming languages.
  • Strong problem-solving, analytic, conceptual, and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask and work on a diverse range of requirements.
Estimated Salary Range:

$80,000 - $110,000 per year, depending on experience.

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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