IT Operations Lead

hace 3 semanas


Ciudad de México, Ciudad de México Iron Mountain A tiempo completo
About the Role

We are seeking a highly skilled IT Operations Lead to join our team at Iron Mountain. As a key member of our IT organization, you will be responsible for ensuring the smooth operation of our Oracle Cloud platform, ensuring that our customers receive exceptional service delivery.

Key Responsibilities
  1. Oracle ERP Cloud Functional Expertise: Provide timely guidance and solutions for all issues within Oracle ERP Cloud functional areas, including Receivables, Customers, Billing & Payments, Collections, Fixed Assets, and PPM (Project Costing).
  2. Vendor Partnership and Collaboration: Work with existing vendor partners and the Iron Mountain IT team to ensure that issues raised are timely addressed and resolved within the Service Level Agreement (SLA).
  3. SOX Compliance and Governance: Support IRM's ongoing monthly and quarterly SOX requirements to ensure that the Oracle ERP Cloud platform remains compliant.
  4. Regression Testing and Quality Assurance: Plan and perform regression testing for the quarterly patching of our SaaS applications.
  5. Production Service Operations and Support: Drive Production Service Operations, improve support standards, and effective communication with stakeholders.
  6. Business User Support: Support business users during month-end period close, across geographies (US, LATAM, APAC).
  7. Oracle Project Delivery and Integration: Liaise with Oracle project delivery/engineering teams as well as other service delivery teams to ensure efficient project delivery, deployment of enhancements, and coordinated integration of IRM applications to others across the enterprise.
  8. Best Practice Adoption and Embedment: Adopt and embed best practice into all support projects through alignment to the Change Framework/ITIL standard practices with tools like Service Now, Gitlab, etc.
Requirements
  1. 10-12 years of experience with Oracle ERP applications, with at least 5-7 years of hands-on experience within Oracle ERP/Fusion Cloud.
  2. Deep understanding of Oracle ERP Cloud functional setups and configurations of all major Finance & supply chain modules, with specific emphasis on Receivables, Customers, Billing & Payments, Collections, Fixed Assets, and PPM (Project Costing).
  3. Experience in Oracle Cloud Risk Management & Compliance (RMC) especially in role designing and resolving Segregation of Duties conflicts is a plus.
  4. Team leading capability.
  5. Ability to identify, manage, and communicate issues and risks.
  6. Strong troubleshooting and problem-solving skills (Hands-on experience and attitude).
  7. Oracle BIP (Business Intelligence Publisher) / OTBI (Oracle Transactional Business Intelligence) report-building skills to leverage the data in the application to resolve issues. Hands-on experience in SQL, BI Publisher, Workflows is desirable.
  8. Desired in-depth knowledge of automation, SRE, and technologies to develop and implement effective strategies for automation and continuous improvement.
  9. Desired advanced knowledge and experience of G-Suite (Google Docs, Google Sheets, and Google Slides).

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