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IT Operations Lead

hace 2 meses


Ciudad de México, Ciudad de México Iron Mountain A tiempo completo
About the Role

We are seeking a highly skilled IT Operations Lead to join our team at Iron Mountain. As a key member of our IT organization, you will be responsible for ensuring the smooth operation of our Oracle Cloud platform, ensuring that our customers receive exceptional service delivery.

Key Responsibilities
  1. Oracle Cloud Platform Management: Provide timely guidance and solutions for all issues within Oracle ERP Cloud functional areas, including Receivables, Customers, Billing & Payments, Collections, Fixed Assets, and PPM (Project Costing).
  2. Vendor Partnership: Work with existing vendor partners and the Iron Mountain IT team to ensure that issues are timely addressed and resolved within the Service Level Agreement (SLA).
  3. SOX Compliance: Support Iron Mountain's ongoing monthly and quarterly SOX requirements to ensure that the Oracle ERP Cloud platform remains compliant.
  4. Regression Testing: Plan and perform regression testing for the quarterly patching of our SaaS applications.
  5. Service Operations: Drive Production Service Operations, improve support standards, and ensure effective communication with stakeholders.
  6. Business Support: Support business users during month-end period close, across geographies (US, LATAM, APAC).
  7. Project Delivery: Liaise with Oracle project delivery/engineering teams and other service delivery teams to ensure efficient project delivery, deployment of enhancements, and coordinated integration of IRM applications to others across the enterprise.
  8. Best Practices: Adopt and embed best practices into all support projects through alignment to the Change Framework/ITIL standard practices with tools like Service Now and Gitlab.
Requirements
  1. Experience: 10-12 years of experience with Oracle ERP applications, with at least 5-7 years of hands-on experience within Oracle ERP/Fusion Cloud.
  2. Technical Knowledge: In-depth understanding of Oracle ERP Cloud functional setups and configurations of all major Finance & supply chain modules, with specific emphasis on Receivables, Customers, Billing & Payments, Collections, Fixed Assets, and PPM (Project Costing).
  3. Leadership Skills: Team leading capability and ability to identify, manage, and communicate issues and risks.
  4. Problem-Solving Skills: Strong troubleshooting and problem-solving skills, with hands-on experience and attitude.
  5. Technical Skills: Oracle BIP (Business Intelligence Publisher) / OTBI (Oracle Transactional Business Intelligence) report-building skills, SQL, BI Publisher, Workflows, and desired in-depth knowledge of automation, SRE, and technologies.