Product Support Team Lead

hace 4 semanas


Xico, México Thomson Reuters A tiempo completo

About the Role:

In this opportunity as a Team Lead - Product Support, you will manage a team of customer support employees during US business hours. You will coach staff to deliver excellent customer service, maintain and improve key performance measures, and proactively manage customer issues. You may act as the first-level escalation for the team and deliver key projects to improve customer service. You will also contribute ideas to the Management Team and recruit and select staff that will fit within the team and meet key criteria for the role.


About You:

You're a fit for the role if your background includes a Bachelor's degree, minimum of 2 years of experience in a people manager role, and an excellent level of English (C1 or C2 level). You should have experience in working in a Customer Support environment, acting as a first-level escalation for the team, and have well-developed problem-solving and decision-making skills. You should also be able to communicate effectively both verbally and in writing, have practical understanding of performance measurement statistics, and have some knowledge of project management techniques.


What's in it For You?:

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through a Hybrid Work Model, a globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. You will also have comprehensive benefit plans, flexible and supportive benefits for work-life balance, and access to LinkedIn Learning and internal Talent Marketplace with opportunities to work on projects cross-company.


Purpose Driven Work:

At Thomson Reuters, we help our customers pursue justice, truth, and transparency. We have a superpower that we have never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.



About Us:

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? If you are passionate about bringing your experience to a world-class company that is market-leading or both content and technology, we are looking for you.



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