Senior PeopleSoft HCM Consultant
hace 2 meses
Preferred Qualifications - Education & Experience:
A degree in a technical discipline such as Computer Engineering or equivalent experience is required.
4+ years of relevant professional experience, ideally with Oracle/PeopleSoft HCM products.
Prior experience in delivering technical customer support is essential.
Proficient in Application Engines, SQRs, and PeopleCode.
Strong ability to troubleshoot and resolve PeopleSoft-related issues.
Functional/Technical Knowledge & Skills:
Exceptional analytical and problem-solving capabilities.
General familiarity with ERP products (FMS, SCM, HCM, CRM) and related systems and software (EPM and Student Services).
Technical expertise in relational databases (Oracle, SQLServer, DB2/UDB, DB2/400), operating systems (Microsoft Windows, UNIX, Linux, AS400), programming languages, and web technologies, along with a methodical approach to troubleshooting.
Understanding of structured SQL statements and their execution within RDBMS.
Ability to interpret and analyze software logs and traces.
Detailed Job Responsibilities:
As a vital member of the Support organization, your primary objective is to provide post-sales support and solutions to the Oracle customer base while advocating for customer needs. This includes addressing post-sales non-technical inquiries via phone and electronic communication, as well as technical questions related to the use and troubleshooting of our Electronic Support Services.
In the role of Senior Support Engineer, you will serve as the technical liaison to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolving issues associated with the installation, recommended maintenance, and utilization of Oracle products. You should possess a comprehensive understanding of all Oracle products within your areas of expertise and in-depth knowledge of several products and/or platforms.
Additionally, you should be highly skilled across multiple platforms and capable of executing assigned responsibilities with minimal supervision. In this role, you will frequently operate independently while researching and developing solutions to customer challenges.
Your job responsibilities will be diverse and complex, requiring independent judgment. You may also take on a project lead role. A minimum of 4 years of experience with Core products or 5 years with Applications products is required, along with a technical degree (BS in Computer Science, Management Information Systems, Engineering, Math, Physics, or Chemistry) or proven professional/technical experience demonstrating an understanding of Applications at both functional and technical levels (preferably Oracle).
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