Senior Technical Support Engineer

hace 1 mes


Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary:

We are seeking a highly skilled Senior Technical Support Engineer to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support and solutions to our customers, while serving as an advocate for their needs.

Key Responsibilities:

  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support and troubleshooting for our Electronic Support Services
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
  • Act independently to research and develop solutions to customer issues

Requirements:

  • 4+ years of relevant working experience preferably working with Oracle/PeopleSoft HCM products
  • Prior relevant experience in providing technical customer support
  • Technical experience with working on Application Engines, SQRs, PeopleCode
  • Ability to troubleshoot and debug PeopleSoft issues

Preferred Qualifications:

  • Excellent analytical and problem-solving skills
  • General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (EPM and Student Services)
  • Technical skills in relational databases (Oracle, SQLServer, DB2/UDB, DB2/400), operating systems (Microsoft Windows, UNIX, Linux, and the AS400 Operating systems), programming languages, web technologies, and an analytical approach to troubleshooting


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