Senior Technical Support Engineer
hace 1 mes
Job Summary:
We are seeking a highly skilled Senior Technical Support Engineer to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support and solutions to our customers, while serving as an advocate for their needs.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support and troubleshooting for our Electronic Support Services
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
- Act independently to research and develop solutions to customer issues
Requirements:
- 4+ years of relevant working experience preferably working with Oracle/PeopleSoft HCM products
- Prior relevant experience in providing technical customer support
- Technical experience with working on Application Engines, SQRs, PeopleCode
- Ability to troubleshoot and debug PeopleSoft issues
Preferred Qualifications:
- Excellent analytical and problem-solving skills
- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (EPM and Student Services)
- Technical skills in relational databases (Oracle, SQLServer, DB2/UDB, DB2/400), operating systems (Microsoft Windows, UNIX, Linux, and the AS400 Operating systems), programming languages, web technologies, and an analytical approach to troubleshooting
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