Technical Solutions Consultant

hace 1 día


Xico, México Npaw A tiempo completo

Npaw, a pioneering video intelligence company, is seeking a motivated Customer Engineer / Solutions Consultant to collaborate with customers and internal teams. This role ensures successful onboarding and integrations, fostering long-term relationships.

**Responsibilities**

We are looking for an experienced professional to provide technical guidance and support for integrating products into customers' systems. Key responsibilities include:

  • Communicating product value and features to prospects and customers
  • Resolving service-related issues through technical troubleshooting
  • Collaborating with the development team to meet customer needs
  • Maintaining integration-related documentation for seamless implementation and ongoing support

This role requires strong communication skills, empathy, and social boldness to manage customer expectations and mediate between parties.

**Requirements**:

To succeed in this position, you will need:

  • A Bachelor's degree in Engineering, Computer Science, or a related field
  • Minimum 3 years of experience in a similar role (Technical Account Manager / Solutions Engineer)
  • Excellent written and verbal communication skills
  • Tech-savvy mindset with ability to understand technical documentation and extract product value
  • Advanced level of English

**Salary**: The estimated annual salary for this position is $85,000 - $110,000, depending on location and experience.

**Benefits**

Npaw offers a competitive compensation package, including:

  • Flexible work schedule
  • Birthday afternoon off
  • Career growth opportunities
  • Access to continuous training
  • Referral bonus
  • Fun environment: volunteering, company events, BBQs, pizza days, etc.

We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.



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