Technical Digital Consultant

hace 3 semanas


Xico, México Sap Se A tiempo completo

About Us

SAP SE, a leading provider of enterprise software solutions, is seeking an experienced Technical Digital Consultant to join our team. As a key member of our organization, you will play a critical role in delivering high-quality digital customer engagement services to our customers.

Job Summary

The Technical Digital Consultant will be responsible for providing technical expertise and support to customers across the globe. This includes managing the customer lifecycle from contract signing to onboarding, service delivery, and renewal. You will work closely with our internal teams and external partners to ensure seamless collaboration and effective issue mitigation.

Key Responsibilities

  • Support sales-to-delivery handover and customer onboarding
  • Initiate digital service kickoffs for customers
  • Contribute to onboarding/transitioning customers to ECS
  • Support de-escalations of critical customer situations
  • Execute technical feasibility studies/solution reviews (if applicable)
  • Contribute to customer release and maintenance activities
  • Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Execute and support problem management and continuous improvement
  • Review SLA service credit cases
  • Support commercial change requests

Requirements

  • Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer-facing role (consulting, IT support, IT services etc.)
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good understanding of ECS operations infrastructure, processes, and automation tools like SPC, TIC etc.
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)

Benefits

  • $90,000 - $110,000 per year
  • A highly collaborative and dynamic work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off

Additional Information

SAP SE is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who are passionate about delivering exceptional customer experiences. Please note that successful candidates may be required to undergo a background verification with an external vendor.



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