Cloud Sales Support Specialist

hace 4 semanas

Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo

About the Role

We are seeking a highly motivated and detail-oriented Cloud Sales Support Specialist to join our team at TD SYNNEX. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide first call response for solutions pricing and quoting of simple solutions requests for customers within assigned territory.
  • Accountable for opportunity forecasting and pipeline management for the same group of assigned-territory customers.
  • Engage with customers to understand the scope of the solution request and provide tailored solutions.
  • Utilize entry-level knowledge and tool sets to configure, price, quote and process requests for specific hardware, software, services for identified configuration design solutions.
  • Communicate lead time and delivery based on product availability, build lead times, etc.
  • Provide assigned-territory customers with information to assist in making additional decisions regarding hardware, software, services and/or services renewal and warranty.
  • Adhere to customer program requirements utilizing customer contract information to ensure enforcement of terms, freight, inventory, pricing, etc.
  • Supply final adjusted design solution pricing based on applicable programs, promotions and add-ons.
  • Use internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
  • Refer requests for product education and product alternatives outside of their area of knowledge to others.
  • Follow up on all opportunities and monitor the pipeline activity to close within the identified forecast period.
  • Contribute information to forecast consolidations.
  • Participate in planning and reviews for customers in the assigned territory.
  • Implement actions identified by management to resolve identified budgets gaps.
  • Maintain integrity of customer information in TD SYNNEX systems, as appropriate.

Requirements:

  • Demonstrated entry-level working knowledge of product, pricing, customer service and sales strategy.
  • Demonstrated entry-level working knowledge of simple configuration solutions design, including tools, products and services, practices, procedures and methods.
  • Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
  • Demonstrated working knowledge of sales and quoting systems.
  • Demonstrated verbal, written, interpersonal communications skills sufficient to work in a successful team environment and effectively interface with supplier and customer representatives by telephone and e-mail.
  • Demonstrated working-level attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on identified process requirements.
  • Ability to perform mathematical calculations.
  • Knowledge of distribution industry.

What We're Looking For:

  • One (1) year of experience in a configuration, sales or other related role with extensive customer service interface in a technical or product support role within a computer products, system solutions-related distribution business or similar environment.
  • Associate Degree in business, IT or related field OR an equivalent combination of formal education, training and directly related job experience.
  • Product/supplier certifications as required.

Key Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
  • Knowledge of sales and quoting systems.
  • Ability to perform mathematical calculations.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

  • Cloud Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México TechBiz Global GmbH A tiempo completo

    About TechBiz Global GmbHWe are seeking a highly skilled Cloud Support Specialist to join our team.As a Cloud Support Specialist, you will be responsible for managing support tickets using CRM tools, providing front-line technical support with exceptional customer service, and troubleshooting customer inquiries and questions.Key Responsibilities:Manage...

  • Cloud Database Sales Specialist

    hace 4 días

    Ciudad de México, Ciudad de México MongoDB A tiempo completo

    About the RoleMongoDB is a leading developer data platform empowering innovators to create, transform, and disrupt industries. We enable organizations to modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading database, MongoDB Atlas, offers global distribution, multi-cloud capabilities, and seamless scalability across 115...

  • Sales Order Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Bastian Solutions A tiempo completo

    Sales Order Support Specialist**Job Overview**The Sales Order Support Specialist will play a crucial role in ensuring seamless operations for US Teams while working remotely from Mexico. Key responsibilities include accounting, customer service, and administrative support. This position will aid in order processing, address customer inquiries, and...

  • Cloud Migration Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a skilled Cloud Migration Specialist to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Migration GTM Specialist, you will play a key role in helping our customers achieve business value by migrating to AWS.As a Cloud Migration Specialist, your primary responsibility will be to engage with senior...

  • Cloud Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleAs a Cloud Support Specialist at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a global organization that provides technical support to our customers and internal teams. This is an exciting opportunity to work with a growing set of services and features to run mission-critical applications.Key ResponsibilitiesYou will...

  • Cloud Engineering Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México 3Pillar Global A tiempo completo

    Job SummaryWe are seeking an experienced Cloud Engineering Specialist to join our team at 3Pillar Global. As a key member of our cloud engineering team, you will play a critical role in designing and building scalable, secure, and efficient data environments to support reporting and analytics.

  • Sales Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo

    **Job Summary**:Motorola Solutions is seeking a highly skilled Sales Support Specialist - LATAM to support the Pelco and Avigilon international sales team in the roll-out of KPIs, tools, and programs to enhance salesforce effectiveness. The ideal candidate will have a strong background in sales support, deal registration, regional partner/channel programs,...

  • Cloud Infrastructure Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleKyndryl is seeking a highly skilled Cloud Infrastructure Specialist to join our team. As a Cloud Infrastructure Specialist, you will be responsible for designing, building, and managing mission-critical technology systems that support our clients' business operations.Key ResponsibilitiesAnalyze problems and provide solutions to technical issues...

  • Sales Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at Westcon Mexico, S.A. de C.V. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients in the assigned territory.Key ResponsibilitiesProvide first call response for solutions pricing...

  • Cloud Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate solutions to customer inquiries, leveraging advanced troubleshooting techniques and collaborating with customers to resolve complex issues.Key...

  • Sales Consultant Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    As a Sales Consultant Specialist at Oracle, you will provide presales technical and functional support to prospective clients and customers, ensuring customer satisfaction. Develop and deliver high-quality presentations and demonstrations showcasing Oracle products' strengths, features, benefits, and competitive advantages.Career Level - IC2This role...

  • Sales Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at Westcon Mexico, S.A. de C.V. The ideal candidate will have a strong understanding of sales and customer service principles, as well as excellent communication and problem-solving skills.Key ResponsibilitiesProvide first call response for solutions...

  • Cloud Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Adenza A tiempo completo

    About the RoleAs a Cloud Support Specialist, you will play a vital role in ensuring the seamless delivery of Adenza's end-to-end trading, treasury, risk management, and regulatory compliance platforms to our clients. Your primary responsibility will be to provide expert-level functional support, efficiently resolving product issues via Salesforce, phone, or...

  • Cloud Infrastructure Support Specialist

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Amazon Data Services Mx, S. De A tiempo completo

    About the RoleWe are seeking a skilled Cloud Infrastructure Support Specialist to join our expanding team at Amazon Data Services Mx, S. De.

  • Cloud Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleThis position is part of the AWS Support Engineering team, a customer-facing global organization that provides technical support to our customers as well as our internal teams. The Cloud Support Engineer will be at the forefront of this transformational technology, operating on a follow-the-sun model. The role will assist a global list of...

  • Cloud Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Job DescriptionAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will play a critical role in supporting our customers' success by resolving complex technical issues and providing expert guidance on cloud technologies. Your primary responsibilities will include:Providing exceptional customer support through various contact...

  • Cloud Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Acronis A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Specialist to join our team at Acronis. As a key member of our Support organization, you will be responsible for resolving technical incidents related to Acronis Cyber Platform, providing exceptional customer care, and collaborating with colleagues to deliver high-quality solutions.Key...

  • Cloud Infrastructure Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Job SummaryAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V., you will be responsible for providing technical support to our customers across various cloud technologies. This role requires strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced environment.Key Responsibilities* Provide...

  • Cloud Technical Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a customer-facing global organization that provides technical support to our customers and internal teams.

  • Cloud Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Cloud Support Specialist to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68.Job SummaryThe successful candidate will be responsible for providing exceptional customer support as a Cloud Ambassador across various AWS products, helping customers scale their impact in...