Strategic Quality Oversight Leader

hace 1 semana


Ciudad de México, Ciudad de México CitiGroup A tiempo completo
Job Description

We are seeking a highly experienced and skilled Strategic Quality Oversight Leader to join our team at CitiGroup.

About the Role

The Strategic Quality Oversight Leader will be responsible for leading a team that provides full leadership and supervisory responsibility. This includes operational/service leadership, applying in-depth disciplinary knowledge through provision of value-added perspectives or advisory services, and contributing to the development of new techniques, models, and plans within their area of expertise.

Strong communication and diplomacy skills are required for this role, as well as the ability to work effectively with multiple lines of business and layers of management. The successful candidate will have a proven track record of making sound business decisions, executing clear and realistic action steps, and communicating business rationale to internal and external counterparts.

Responsibilities:

  • Oversee quality procedures and ensure they are current.
  • Monitor team workflow and confirm tasks are meeting timeliness or develop plans to keep all work current.
  • Perform analysis on results and report based on reviews completed, communicating findings to Operational teams including root cause analysis on defects.
  • Assist with requests and may interface with compliance and audit examiners.
  • Analyze and identify risks based upon information provided when reviewing or adding new reviews.
  • Act as a consultant to the business regarding process improvements for quality reviews.
  • Ensure appropriate controls are in place for all work performed.
  • Drive corrective actions and develop recommendations.
  • Work with multiple MIS and system teams to ensure data is available for result analysis.
  • Collaborate with Ops Quality Control team members located in multiple sites.
  • Help drive consistency between Credit Operations functions through quality reviews, control reviews, audit feedback, and results.
Requirements

To be successful in this role, you will need:

  • 5-8 years of experience leading teams preferred.
  • Ability to analyze results and identify strengths and opportunities.
  • Experience in creating and implementing processes that result in improved business performance.
  • Ability to work independently, prioritize, and work diligently under pressure.
  • Effective communication skills with multiple lines of business and layers of management.
  • Credit Operations experience is required.
  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
  • Navigates complexity to create clear, often unique solutions.
  • Demonstrated exceptional organizational skills.
  • Proven ability to make sound business decisions.
  • Superior execution skills with a focus on clear, realistic action steps and timelines.
  • Proven ability to communicate business rationale to internal and external counterparts.
Education

A Bachelor's/University degree or equivalent experience is required.

Estimated Salary Range: $120,000 - $180,000 per year



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