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Customer Success Specialist
hace 2 meses
Job Title: Customer Success Specialist
Job Summary:
We are seeking a highly skilled Customer Success Specialist to join our team at Babbidge Construction Company, Inc. As a key member of our sales team, you will be responsible for driving growth and retention of our most valued clients.
Key Responsibilities:
- Grow and retain monthly recurring revenue for our most valued clients by developing and executing strategic plans to drive product adoption.
- Identify and capitalize on upsell opportunities to increase revenue and expand our customer base.
- Analyze customer health metrics and develop targeted retention strategies to alleviate customer churn.
- Maintain accurate and current records of customer information in our CRM system.
- Develop and maintain strong relationships with clients to understand their needs and requirements.
- Effectively communicate with clients through various channels, including video, email, and phone calls.
- Collaborate with internal teams to develop and implement adoption and retention plays.
- Contribute to the development of our company's overall sales strategy and goals.
Qualifications:
- 3-5+ years of direct and verifiable account management experience.
- Proven track record of success with a verifiable history of exceeding growth and customer satisfaction goals.
- Strong analytical, problem-solving, and communication skills.
- Ability to develop quick, accurate situational awareness and solution-oriented mindset.
- Experience in sales, account management, or a related field.
Competencies:
- Oral/Written Communication
- Strategic Perspective
- Skilled Negotiation
- Diagnostic Information Gathering
- Analytical Thinking
Company Culture:
We are a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses.
What We Offer:
- Competitive salary and bonus structure
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and results-driven professional with a passion for customer success, please submit your application, including your resume and a cover letter, to [insert contact information].
