Customer Support Specialist
hace 2 meses
About TeamViewer
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. As a global leader in remote connectivity, TeamViewer has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity.
Job Summary
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a Customer Support Specialist, you will provide Level 1 technical support to end-users and assist with billing; working with clients to ensure the successful delivery of services.
Key Responsibilities
- Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
- Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase)
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
- Follow up on outstanding service issues to ensure customer success
Requirements
- High School diploma or GED
- Associates or Bachelors degree in relevant field or equivalent work experience is preferred
- 1+ years prior work experience in a high volume call-center, customer care role is highly preferred
- Excellent oral and written fluency in English & French (Mandatory)
- Advanced knowledge of Windows operating systems is required
- Intermediate knowledge of MS Office software is required
- High level of IT and technical knowledge with interest in the IT field
What We Offer
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
- Open door policy and casual dress code
About Us
We celebrate diversity as one of our core values. Join us and lead change initiatives together with us.
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