Senior Implementation Specialist
hace 1 semana
**Job Summary**:
We are seeking a highly skilled Senior Implementation Specialist to join our team at Hexagon Asset Lifecycle Intelligence. As a key member of our implementation services team, you will be responsible for working with clients to install and configure our Hexagon j5 solution, both onsite and remotely.
**Key Responsibilities:**
- Collaborate with clients to implement projects according to project plans.
- Provide technical support to clients during project implementation and execution.
- Conduct orientation and training with clients on the utilization and administration of j5.
- Develop and provide project documentation for assigned projects.
- Test and troubleshoot installed systems to ensure optimal functionality.
- Identify and document technical issues for escalation to product and system integration teams.
- Coordinate and submit information to Technical Support in a timely manner.
- Maintain a professional demeanor when interacting with clients.
- Provide feedback on client experiences for product and process improvements.
- Work independently and collaboratively with teams to solve problems efficiently.
- Collaborate with implementation services, Technical Support, and other relevant teams to complete installation projects successfully.
- Complete project-related expense reports and timesheets within required timeframes.
- Perform various back-office activities to support and strengthen the services group.
- May participate in pre-sales activities.
**Requirements:**
- Fluency in English and Spanish.
- Bachelor's degree in engineering (preferably Chemical or Electrical), Information Systems, Computer Science, Mathematics, Applied Mathematics, or Science.
- Programming/Coding experience, preferably in Python but any language is acceptable.
- Process industry experience is highly beneficial.
- Strong academic and non-academic record.
- Strong problem-solving and time management skills.
- Strong teamwork, people, presentation, and communication skills.
- Willingness to travel internationally.
- At least 2 years of relevant experience.
**What We Offer:**
A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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