Senior Implementation Specialist

hace 1 semana


Xico, México Hexagon Asset Lifecycle Intelligence A tiempo completo

**Job Summary**:

We are seeking a highly skilled Senior Implementation Specialist to join our team at Hexagon Asset Lifecycle Intelligence. As a key member of our implementation services team, you will be responsible for working with clients to install and configure our Hexagon j5 solution, both onsite and remotely.

**Key Responsibilities:**

  • Collaborate with clients to implement projects according to project plans.
  • Provide technical support to clients during project implementation and execution.
  • Conduct orientation and training with clients on the utilization and administration of j5.
  • Develop and provide project documentation for assigned projects.
  • Test and troubleshoot installed systems to ensure optimal functionality.
  • Identify and document technical issues for escalation to product and system integration teams.
  • Coordinate and submit information to Technical Support in a timely manner.
  • Maintain a professional demeanor when interacting with clients.
  • Provide feedback on client experiences for product and process improvements.
  • Work independently and collaboratively with teams to solve problems efficiently.
  • Collaborate with implementation services, Technical Support, and other relevant teams to complete installation projects successfully.
  • Complete project-related expense reports and timesheets within required timeframes.
  • Perform various back-office activities to support and strengthen the services group.
  • May participate in pre-sales activities.

**Requirements:**

  • Fluency in English and Spanish.
  • Bachelor's degree in engineering (preferably Chemical or Electrical), Information Systems, Computer Science, Mathematics, Applied Mathematics, or Science.
  • Programming/Coding experience, preferably in Python but any language is acceptable.
  • Process industry experience is highly beneficial.
  • Strong academic and non-academic record.
  • Strong problem-solving and time management skills.
  • Strong teamwork, people, presentation, and communication skills.
  • Willingness to travel internationally.
  • At least 2 years of relevant experience.

**What We Offer:**

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.


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