Technical Consulting Engineer

hace 3 días


Ciudad de México, Ciudad de México Cisco A tiempo completo
Network Security Expert

Cisco is seeking a highly skilled Network Security Expert to join our team. As a Network Security Expert, you will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

Responsibilities:

  • Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
  • Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
  • Apply moderate to sophisticated lab setups to recreate and tackle problems.
  • Submit complete and correct defect reports with collaboration and supervision.
  • Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
  • Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Requirements:

  • Possess 2+ years of technical support experience at any level in any of the following areas:
  • Working knowledge of the networking industry and products such as routers, switches and firewalls.
  • Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6.
  • Understand and work at a basic level with databases such as SQL, Linux or similar.
  • Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc.
  • Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.


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