Technical Consulting Engineer
hace 3 días
Cisco is seeking a highly skilled Network Security Expert to join our team. As a Network Security Expert, you will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
Responsibilities:
- Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
- Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
- Apply moderate to sophisticated lab setups to recreate and tackle problems.
- Submit complete and correct defect reports with collaboration and supervision.
- Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
- Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
Requirements:
- Possess 2+ years of technical support experience at any level in any of the following areas:
- Working knowledge of the networking industry and products such as routers, switches and firewalls.
- Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6.
- Understand and work at a basic level with databases such as SQL, Linux or similar.
- Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc.
- Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.
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