Product Support Team Manager

hace 1 mes


Ciudad de México, Ciudad de México Stripe A tiempo completo
About Stripe

Stripe is a financial infrastructure platform that empowers businesses to thrive. With millions of companies relying on us, our mission is to increase the GDP of the internet.

The Role

We are seeking a skilled and experienced leader to join our team as a Product Support Team Manager. In this role, you will be accountable for guiding a team of 7 Operations Associates in resolving complex user issues, delivering exceptional customer experiences, and driving operational performance.

Main Responsibilities
  • Coaching and developing team members to excel in their roles
  • Managing the operational performance of the team to achieve key performance indicators (KPIs)
  • Identifying process improvements to scale operations and enhance user experience
  • Ensuring the team has the necessary skills and resources to succeed
  • Fostering a culture of continuous improvement and innovation
Requirements

To be successful in this role, you will need:

  • Proven experience in leading Customer Service teams and managing performance
  • Excellent communication and coaching skills
  • Ability to work cross-functionally to deliver best results and promote partnership
  • Exemplary planning and time management skills
  • Fluency in English and Spanish
What We Offer

As a Product Support Team Manager at Stripe, you can expect a competitive salary: $123,000 - $163,000 per year, depending on location and experience. Additionally, you will have access to our comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and generous paid time off.



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