Customer Support Operations Manager

hace 1 mes


Ciudad de México, Ciudad de México Ki Industries A tiempo completo

About Ki Industries Inc.

We are seeking a highly skilled Customer Support Operations Manager to join our team at Ki Industries Inc. This is an exceptional opportunity for a motivated professional to play a crucial role in providing exceptional service to our existing customer base.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

Job Description:

Key Responsibilities

  • Serve as the Account Manager for assigned KI customers, as designated by your manager.
  • Support the Sales Team on assigned accounts to ensure exceptional customer service.
  • Facilitate communication of pertinent customer quotes, new parts, project information, changes, quality issues, problems, and status updates between sales, quote team, engineering, operations, quality control, finance, and all related departments.
  • Communicate with and support plants and assigned customer accounts on an ongoing basis via electronic media to answer customer inquiries and resolve issues.
  • Manage data in IQMS, Quick Base CRM, and SharePoint to ensure the smooth processing of customer requirements.
  • Perform duties and activities as outlined in KI's processes: Customer Communication KP1, RFQ KP2, and New Version RFQ KP2.2.
  • Organize sample submission and PPAP activities.
  • Handle contract review activities.
  • Process customer corrective actions.

Qualifications

  • Demonstrated ability to read and interpret engineering drawings and understand engineering concepts.
  • In-depth knowledge of manufacturing processes utilized by KI Industries.
  • Proficiency in CRM software, including Salesforce, and ERP systems.
  • Advanced proficiency in Microsoft Office Suite.
  • Fluent in Spanish and English.


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