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hace 2 meses
We are seeking a highly skilled Big Data Support Engineer to join our team at EPAM Systems. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.
Responsibilities- Provide expert-level support to customers using Cloud Platform products, solutions, and APIs, including Big Data and related services.
- Collaborate closely with engineers and product managers to improve the product and ensure customer success.
- Handle change requests and incident tickets for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management.
- Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs.
- Follow notification and escalation procedures to ensure timely resolution of issues.
- Adhere to standards for communications with business involving operational issues.
- Identify and document product bugs and feature requests, working with internal support teams and customers to implement effective solutions.
- Collaborate with internal support teams to improve cloud products at a senior level.
- 2+ years of experience working with projects that involve large amounts of data processing.
- Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS, etc.).
- Knowledge of NoSQL databases and big data querying tools like Pig, Hive, Impala.
- Good understanding of distributed computing principles.
- Proficient in at least one programming language (Java, Python).
- Experience troubleshooting and solving complex technical problems.
- Familiarity with web protocols (HTTP, TLS/SSL, etc.).
- Upper-Intermediate/Advanced English level (B2/C1).
- Understanding of cloud environments.
