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Customer Experience Specialist

hace 2 meses

Zapopan, Jalisco, México Sunwise Energy A tiempo completo
About the Role

We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist at Sunwise Energy. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint.

Key Responsibilities
  • Provide accurate and timely information to customers, addressing their needs and concerns effectively.
  • Strive to exceed customer expectations and create memorable experiences.
  • Issue Resolution or complaints promptly and professionally.
  • Collaborate with other departments to ensure quick and effective resolution of customer problems.
  • Document and track customer interactions and resolutions.
  • Develop and maintain a deep understanding of our products/services to provide knowledgeable assistance to customers.
  • Keep abreast of product updates, promotions, and industry trends.
  • Gather and analyze customer feedback to identify areas for improvement.
  • Work closely with cross-functional teams to implement changes based on customer insights.
  • Build and maintain strong, positive relationships with customers.
  • Identify opportunities to upsell or cross-sell additional products/services based on customer needs.
  • Collaborate with internal teams to enhance existing processes and workflows to improve the overall customer experience.
  • Propose and implement initiatives to streamline customer support operations.
Requirements
  • Previous experience in a customer service or customer experience role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and decision-making abilities.
  • Empathy and a customer-centric mindset.
  • Ability to work in a fast-paced environment.
  • Familiarity with customer relationship management (CRM) tools is a plus.
  • Time Management.
  • Bachelor's degree in business, marketing, communications, or a related field is preferred.
  • Hubspot Knowledge is a plus.
What We Offer
  • A competitive salary of $12,000.00 per month.
  • Free parking.
  • The option to sign an indefinite contract.
  • Major medical expenses insurance.
  • Dental insurance.