Customer Relationship Associate

hace 2 semanas

Xico, México Avantor A tiempo completo

**Customer Service Role Overview**

The Customer Relationship Associate position at Avantor is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.

As a key member of our team, you will be responsible for providing high-level, quality service to our clients, ensuring regular communication with the outside sales force, and proactively interacting with them to address pricing and other customer concerns.

Key Responsibilities:

  • Owns the customer request and experience from initiation to conclusion.
  • Processes customer requests via computer, utilizing multiple and often complex systems, programs, and monitors to research information.
  • Researches and resolves customer issues, expedites back orders, handles requests for returns, and other special requests.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.
  • Provides high-level, quality service, closely aligned with sales, to enable sales growth.
  • Follows up with Sales Department, suppliers, and customers on any outstanding issues.

Requirements:

  • High school diploma required; Bachelor's degree a plus.
  • Must be bilingual in English & Spanish.
  • 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.).

Skills and Abilities:

  • Strong communication skills, both verbal and written.
  • Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently.
  • Proven problem-solving skills and resourcefulness.
  • Ability to manage multiple priorities in a fast-paced and complex environment.
  • Good organization and time management skills.
  • Attentive and active listening abilities.
  • Ability to maintain composure and positive attitude during difficult times.
  • Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors.

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